The sales reps were very communicative with me about the car I was looking at. They gave me good comparables in the area and sent multiple emails to make sure all my questions were getting answered.
We just couldn't get to an agreeable price that would have been worth my time to come in and check the vehicle out.
This was my first time ever going to a dealership and Luis made it very simple, fun and exiting to get a new car. Luis had such an amazing and fun personality, there's no way to not have fun searching for a car with him. He walked me through the basics and showed me cars that work for me. I realized you can't just pick a car by looking at a picture, you actually have to sit in it and drive it. I didn't think I would like the Jeep Patriot but I ended up falling in love with it after the test drive! I'm super happy with my new car!
Sergio helped me with understanding the paperwork and explained every single paper that I was signing with precise detail. I was very worried about what I was getting myself into but with his helped I felt more confident and less worried about the application process. He made sure to have everything correct like double checking my credit application and correcting my gross income. All together everything went well. Although it is a bit of a drive for me it was worth it and I would totally recommend them to any of my friends!
I have purchased cars from numerous car companies in the past, but every one of them has given me the runaround with hours of my time at the dealer. I have purchased several cars from Gage now and I have never spent more than 2 hours there. They have never given me any runaround and allows get me in the car I want within the payments that I'm looking for. They almost sound to good to be true, but fortunately they are not and I will continue to buy from them.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great customer service. Good quality & price. I got a good value on my trade in. Hassle free and not time consuming! Mathew & Debbie were great putting the deal together and got me in the car I wanted. 90 day warranty & Car Fox report as well with the car. Best car dealership exeperience I ever had. No games no hassles. Honest & hassle free!
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
This is my second new Ford Escape that I have purchased from Courtesy Ford. The employees that we worked with were very friendly and nice. I and my son, had a very pleasant experience and I would recommend this dealership.
This was our second time around and the buying process from looking, then driving and then purchasing didn't change from the first time that we purchased our vehicles at Gladstone. Very Professional, didn't try to sell us something we didn't want.
Sam is a honest salesman, a pleasure to do business with, straight forward and knows his vehicles.
Sam held the Benz for me as promised, I drove from Seattle to Portland to test drive it. There were buyers wanting to purchase it before I could get there. I purchased it. Happy customer.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.