Friendly, fair pricing and no pressure. I test drove on my own and there was no urgency to buy. I worked with Frank. We negotiated over the phone, took less than 10 mins, and Frank had my paperwork ready upon arriving and took less than 15 mins to sign. Unfortunately, after taking the 2015 A4 premium plus with manual transmission home, the pedals gave me issues with my knees. I talked to Frank and Stu (owner), both gave me a fair price to return to A4 for another purchase. These guys are classy salesmen. Again, their pricing is fair and there is no pressure to buy.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
LOVE MY JEEP WRANGLER!!!!
by KTeacherZ from Lansing, MI
August 16, 2018
I have owned many cars in the past, and the Jeep Wrangler is by far my favorite! It feels so good to drive around with the top off in the summer with the music up- instant smile on your face. I feel safe and comfortable every time I drive, and that is important because I have a two year old son whose safety is #1. If you are considering a Wrangler- DO IT, you will not be disappointed.
Jeff was so friendly and helpful I really appreciated it. Communication was so easy to pick up my car. Thank you for providing me with a rental car so fast when it wasn???t done.
Most FUN car I've owned!
by Amy H from Canton, TX
July 6, 2018
The seating is surprisingly comfortable and it is so much fun to drive! I thought long road trips would be uncomfortable, but they aren't. I do miss a few of the creature comforts I had on my Denali...Apple Car Play...stuff like that...and the Bluetooth is glitchy sometimes, but overall I love it!
I was originally supposed to drop my car off in the afternoon, but because I needed an alignment, Collin recommended I bring it in earlier to make sure everything was properly taken care of. He set up a shuttle for me to get to and from work, and my driver Colette even made an additional run to bring my work bag (which I had left in my car), down to me at my office downtown. Excellent job guys!
I’m in love!
by ET57 from Wayne, NJ
July 4, 2018
Been waiting 10 years for this. So happy with it . If I had to do it again I would have done it 10 years ago.
Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
This is my first off road vechile.
by Maddog from Las Cruces, New Mexico
November 14, 2018
Previous to my 2017 Rubicon I owned a 2010 Liberty. It was good off road but the Rubicon takes off road experience to a new level. This is a sophisticated machine. I am not a rock hopper so I don't see myself spending money on lift kits. I can tell you that I will spend a lot of time taking moderate trails and climbing so testy hills through out Southern New Mexico.
Sally is lovely, but this is the second time they have forgotten to wash and vacuum my car when it was in for service. It may seem trite, but in this rainy cold northwest weather, I DO NOT want to be out washing and vacuuming my car this time of the year. They had my car from 8am one day until noon the next day. When I noticed it wasn't vacuumed, she asked if I wanted to wait for it to be done. I DO NOT always have time in my schedule to wait around for things like this to be done. Please do it during the 28 hours that you had the car. When I bought a Range Rover and paid Range Rover prices, I expected the service to be near perfection. When I arrived home, I also noticed that it hadn't been washed. Very disappointed.
I have a 7 year old Jaguar XF that needed some TLC. I needed to have my front brakes evaluated after my off-market experience proved to be costly and unsafe. I replaced the previous brakes with Jaguar Front Brake Pads and Rotors. I also had a faulty inside Dome Lamp unit which was replaced and carbon pads installed. A total vehicle inspection was performed and new carpets purchased. All work was performed professionally and I was informed as required. All work was explained to my satisfaction. I used a courtesy vehicle and all arrangements were clear and well organized. The facility was clean and comfortable. I was given a private office to use as I needed. The work performed and the overall experience "exceeded expectations".
Friendly service...not pushy at all...highly recommend this dealership to anyone. Experience was great..great selection of vehicles and very good prices as well..if your looking for a new dodge brand this is the place.
Dependable & Safe
by CS73 from Evansville, WI
August 22, 2018
My Jeep Wrangler JK Sahara Unlimited is one of the best vehicles I have owned. There is alot of leg room in the front & back, rides smoothly, isn't bad for gas mileage...averaging 22 miles per gallon and is alot of fun, being able to take off the roof. I haven't gone off-roading yet, but plan to try it some day. The only thing that I would say is not the best with my Jeep, is that the front drivers seat is not the most comfortable for my back, but I fixed that with buying a support pillow to keep behind me. Now it is perfect. I would definately recommend buying one of the Jeep Wrangler Sahara 4 doors.
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
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