Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
Sally is lovely, but this is the second time they have forgotten to wash and vacuum my car when it was in for service. It may seem trite, but in this rainy cold northwest weather, I DO NOT want to be out washing and vacuuming my car this time of the year. They had my car from 8am one day until noon the next day. When I noticed it wasn't vacuumed, she asked if I wanted to wait for it to be done. I DO NOT always have time in my schedule to wait around for things like this to be done. Please do it during the 28 hours that you had the car. When I bought a Range Rover and paid Range Rover prices, I expected the service to be near perfection. When I arrived home, I also noticed that it hadn't been washed. Very disappointed.
I have a 7 year old Jaguar XF that needed some TLC. I needed to have my front brakes evaluated after my off-market experience proved to be costly and unsafe. I replaced the previous brakes with Jaguar Front Brake Pads and Rotors. I also had a faulty inside Dome Lamp unit which was replaced and carbon pads installed. A total vehicle inspection was performed and new carpets purchased. All work was performed professionally and I was informed as required. All work was explained to my satisfaction. I used a courtesy vehicle and all arrangements were clear and well organized. The facility was clean and comfortable. I was given a private office to use as I needed. The work performed and the overall experience "exceeded expectations".
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I took my Leaf in for a recall, which was actually an update of the Carwings service, and the service department said they would do an inspection of my vehicle also. I totally expected that some things would be found to "repair" as my experience had been at other dealerships in the past. Blake reviewed the inspection report after everything was completed and showed me that every item on the list checked out as "excellent". I was shocked! Thank you Bellevue Nissan
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
We came to Legend to see a van we found on Auto trader. I called ahead and John had it pulled up ready for us to see. He was awesome in showing us all the features and letting us take it out for a decent length test drive. He never pushed us to look at any more expensive vehicles we didn't want like most used car salesmen do. Mike in finance was awesome to work with as well. He made the whole process extremely easy. It was overall a very smooth transaction and we love our new Odyssey! Highly recommend Legend Auto Sales!
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