My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
Starting with online search to quick response about questions, to e-mailing for more information, to visiting dealership 2 hours away and test driving, then purchasing a 2017 Ford Explorer, we were treated with decency and respect throughout. We would recommend this family owned dealership to anyone. Thanks again.
After a day of car dealerships and not seeing or getting the service I was expecting, I walked into Dodge City of McKinney and was immiedately greeted by Bobby. He could sense the defeat I carried with me but he was persistent on me staying positive, that he has what I was looking for. I initially came looking at the Jeep but switched gears to the Dodge. Bobby worked with me on my credit and my monthly price point. We initially did not agree and C.J. came over to speak with me. After reviewing they were able to get me in an amazing vehicle for an amazing price and interest rate. They stayed positive, bent over backwards and took care of me all the way through. This was by far the best car buying experience I have ever had. Best customer service and perfect vehicle for my family!
Everybody was just great they call me if you times wanted to know if you know this is okay or could they do anything for me these people really know what's going on and I felt like I was one of the family
Worked with Tucker Deitz, he had the car ready to go for the test drive, no pressure sales, answered all my questions and I believe I got a really good deal. Process was very simple and I was out of the dealership quickly, so far the car is driving like a champ!
If zero stars was an option, that would better describe the service provided by this dealership. Not only did they make me an appointment for body work with a loaner vehicle and then tell me that I couldn't keep the loaner vehicle during the body service (because their body shop is in Cranberry....not sure what that has to do with anything) but also said they wouldn't be able to do the body work until the following week. To make everything even worse, when I took my car elsewhere for an estimate, I was told that the previous repair done by the dealership was terrible and would require more work and money to repair in order to fix the shoddy job. I bought a luxury car for a reason.....the first benefit if owning an Infiniti on the Infiniti USA website is service and courtesy vehicles.....neither of which this dealership provides. I will go out of my way in the future to never give business to any Cochran dealership and let everyone I know to do the same. The dealership has contacted me and is trying to make this right and being very accommodating. More to come.....
I looked and l found Lincoln Mercury’s most beautiful MKZ. I’m telling you Star Lincoln Mercury has what you need. Just find the car you want and talk to Mr. Tim Shea it’s just that simple in about a half an hour you’ll be riding that dream car home or if your like me go pick up your cutie and put the pedal to the metal. Tim was fearless when it came to dealing with the financial institutions I told him to keep it in the 3’s and he did it without backing down. So go see Tim Shea at star Lincoln Mercy in the certified used car department. he’s fair, honest and fearless
Very friendly staff, and very clean facility. They helped with the whole process, especially since I bought it out of state. They did everything they could to help me get the car I wanted and then some. Will definitely buy from again
I had gone to a previous Jeep dealership and was misinformed and deliberately mislead. I tried Healy and had a completely different experience. The salesperson (Nick) was understating and authentic. He empathized with my previous feelings of frustration and was up front the entire time. I can’t say enough positive things about Nick’s approach to selling cars. He was not pushy and very supportive with a passive approach which is appreciated in a field of aggressive salespeople. Finance (Anthony) was also very accommodating and genuinely friendly.
This is my first time writing a review on anything so if you are in need of a new car try Healy first.
Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
We had a few glitches in the pick up of the car, not a huge deal, but very inconvenient for me. They took total responsibility for it and made it right. Can't ask for anything more than that! Great buying experience.
Routine service on my 2018 grand Cherokee. As always, fast and efficient. What makes it even better is a comfortable waiting and work area with coffee, cappuccino, popcorn and snacks. What more can you ask for in a dealer? Oh and their pricing is competitive for service.
Service always top notch. Courteous service people
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