We would like to thank Charles Bruce for his excellent customer service every time we bring our Jeep Grand Cherokee in for service or repair. Recently we were going out of town and needed our key fob reprogramed for safety reasons. Mr Bruce got us in right away so we didn’t have to worry while we were away. We will continue to bring both of our Jeeps to Auburn Jeep Dodge.
The circumstances of this purchase were not your average new car purchase. That being said we would like to express our gratitude to Josh for his efforts in streamlining the process. Very good salesman and would recommend him highly.
Yesterday I finally scheduled an overdue recall service. My last dealer service experience in Roseville was not so pleasant and is likely one of the reasons I had put off the needed service. I called the number on the recall letter, they connected me to Allison at Auburn Dodge and she immediately scheduled an am apt and shuttle for a ride home.
Forest was courteous and efficient in getting my truck checked in and Edgar the shuttle driver got me home in time for a 10a.m apt! Shannon called around lunch to report that vehicle will be ready for pick up around 2pm and that my oil change and tire rotation were already in the system and paid for;.) I appreciate having a local dealer option thanks for the service!
It’s always a good feeling to drop off your car for maintenance and not have to stress about taking it in. From making the appointment, service advisor, mechanic to picking it up, things went smooth and my car was well taken care of!
I travel in my Ram trucks all over the west coast for business. YOU WILL NOT FIND A BETTER SERVICE DEPT.
Always on time, courteous, and understanding of the fact that when my trucks are not working, Its a problem for me. You will not be sorry you chose this dealership for service.
Abraham, Vincent, Marcus, Kyle. All are Mighty Men of Valor! They were kind, patient, thoughtful, considerate, informative.....etc.. they all were on point and consistent with each other and policies. They all Rock!!!!
I live in Stockton and got denied for a New Car. They wanted a big down payment and wanted me to jump through a lot of unnecessary requirements. My son referred me to Folsom Dodge. I filled out my application online and was pre-approved quickly! Chris Hurd did a wonderful job with getting me approved and providing me with a great car selection. Charles Townsend from Finance was professional and explained the process well. I recommend that you try Folsom Dodge first! Stockton Dealerships are a joke!
A real quality experience. From the start we were not "hunted" as soon as we arrived on the lot. After a brief check to see if they had the model I wanted ( white Rebel) we approached the main building and were met by Daniel L. He was very honest with his answers about vehicle specs and would say he did not know for sure but would get the right answer for us. After the usual rocky start to the paperwork/negotiation portion of buying a car we soon settled on price, options, trade-in value etc. I think this the quickest I have finished the entire process and driven off with a new car. We plan on returning here when we buy a new car for my wife.
A special thanks to our salesman Daniel L. and all the support staff, yes even the detailer who did a great job with final prep .
Friendly employees right from the start. I needed a few smog hoses and EVAP canister. Devon ordered the hoses I needed and found a source online where I could start my search for a now discontinued EVAP canister.
Thanks for your great customer service.
They helped me get my dream truck. It was a task to do but they worked their magic. Now I???m the proud owner of a 2018 Ford F-150 STX 4x4.
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