If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Love the new style
by Tim from Ormond Beach
January 10, 2019
Everything about the new design is great--hard to believe it is a jeep.
Family is so excited--they can't wait to take the top off. Third jeep
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Worst vehicle I've ever owned
by vmarkx from Lafayette LA
January 9, 2019
I hate this car. I regret buying it tremendously. I fell in love with its gorgeous exterior/tech advanced interior, but after my purchase I noticed major problems. The radio will make this ear-piercing noise that will not turn off until I turn my engine off and open my door. This is very frustrating because I bought it brand new for $50,000 and I've owned it for 2 months. The first time I took it "off road" (barely) I got stuck and had to be pulled out by a tiny truck (lol.). It burns gas like crazy. I have to fill up every 3-4 days. I hate this car and regret my purchase.
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
Versatile Ride - Arrive in Style
by Kurt W. from Tampa, FL
December 26, 2018
The 2018 Jeep Wrangler Moab Edition is an outstanding addition to our family. My wife, daughter and I love our new ride. Not only do you get the legendary Jeep reliability and ability to go through virtually any terrain, you also get a great-looking vehicle that you would be happy to take clients out in. I love the new features of the improved interior design and gives you all the tech you want in an automobile. The hard top provides a quiet ride with ease of use when taking it off for your adventure of choosing. I would highly recommend the Jeep Wrangler Unlimited, especially the Moab edition, as it gives you many options to hit the town or go off the beaten path.
I recently traded with these guys for a new Jeep Grand Cherokee, but prior to that I've serviced with them for years on my previous vehicle, a Ram 1500 Quad Cab. The service department is great. They keep me posted on what it needs and what its gonna need. Their prices are more than fair, and they stand behind their work!
Bring back the excitement of driving!
by Marshall from Boston, MA
December 24, 2018
I dare you not to smile when you drive this vehicle. It is fun personified. An american legend, redesigned and improved for the next generation!
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