I went in for an oil change. I appreciate the young man who took my car asking me about tire rotation. He looked up my account and shared with me items that were done during my last visit. Tire rotation was free because I purchased my tires there. Kim printed history of car service and recalls completed. Thanks.
I found the exact package and color of Pacifica at this dealer. I contacted Frandoo, Internet sales manager at Countryside on the phone. We negotiated the price on the phone and I verified the existence of the vehicle by picture and VIN # he sent me. After I got to the dealer, the process of the purchase of the new Pacifica was smooth and easy. Frandoo was very knowledgeable and he took time to explain functions and operations of the vehicle. He did his best to make certain that the transactions go through without hitch. He is also courteous. Even days after the sale, I had certain concerns, and he put efforts to address the issues instead of just referring to service department.
Financial department did excellent job in processing the purchase documents as well.
Overall, this was one of the best experiences of new car purchase that I had over past 4 decades. Even though Countryside in Jackson, GA is a small dealer, they are head and shoulder above the big fancy dealers in Atlanta. I highly recommend Countryside and Frandoo Jean for the next car purchase.
Brice B. Choi, M.D.
I found the Nissan Altima that I was looking for at Countryside Dodge, etc. - not a Nissan dealership. The absolute best car purchase I've ever made; and I've made plenty. No hassle purchase. None of this running from the salesperson to the manager to get approval. There's no way to describe how stress-free and smoothly it went. I left with a 2014 Nissan. I wasn't with the Finance Manager more than 20-25 minutes. The vehicle was just as stated to me. The dealership did for me what Nissan couldn't. I drove approximately 150-175 miles to get there, and every mile was well worth it. I told the team (and that's truly what they are) that the experience was so pleasant, it made me want to return the next day to buy another one. Hats off to Mike, Kenneth, Donald & Emily. You owe it to yourself to see what they have to offer. You won't feel like there's a knife in your back as you walk out the door. A friend with me was absolutely amazed with the transaction and said she has "..just never seen anything like it."
Mr. Alton Taylor had very good customer service. He was extremely knowledgeable and tried going over and beyond to get me in the car I wanted. Unfortunately, the financing wouldn’t match up to what I wanted. I still recommend people to him because he goes over and beyond to try and make sure needs are met.
by Todd S from Lake Martin from Alexander City, AL
March 27, 2018
We dealt with Austin in our experience with Don Jackson. He was a pleasure to work with. Austin took great care of us!! The dealership was very busy but ran smoothly. I will definitely look here first on our next purchase. The only negative was hearing somebody yell out Roll Tide, but I can overlook that. Lol
Again my sales lady Crystal Ward was on point. Third time and this to was a charm. After talking to a internet salesman, I told them that I only deal with Crystal. She called me and asked if I was ready to get out of my 2014 Chrysler 300 that I bought through her in Aug 2016. I said yes and she went to work. She did this while I was still at work and called me about 3 hours later and asked if I was ready to come get my new 2017 Chrysler 300. Again you came through for me and Ms. Dorothy. Thanks again for your help and the professionalism you display time and time again.
Amazing team focused on the customer service and experience
by angelaw from DealerRater.com
December 5, 2018
My second visit for car maintenance to this facility and the entire experience is based on technology, the best trusted service, and my experience as a customer. They understand that leaving your car for maintenance is second only to going to the doctor and they make it as easy as possible with lots of ways to communicate and address questions and concerns. Visibility to my bill is much appreciated and there are no concerns from booking to the appointment to calling me with updates to paying my bill that wasn't easy and trusted.
We had a unique situation, too detailed to cover here.
by Margie from DealerRater.com
November 26, 2018
Again, our situation was unique. But Jimi Skibinsky and Riley Patton were great. Dylan's help was greatly appreciated and even fast talking George Waddell in the finance department was great. Of course the payments were higher than we wanted them to be, but then again I am quite sure most people do not get the exact payment they want. But we did get the exact truck we wanted. :)
I base my day on time and honest time estimates and timely communication is critical. The job was completed at the original time estimate and I was on my way.
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