Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I bought a Dodge Durango and I must say I am satisfied with the vehicle so far. I literally bought it yesterday. The only issue I had was my sales rep Mohammed seems like a nice guy but lacks customer service experience and energy needed. I basically sold the car to myself i came in looking for the vehicle due to seeing it on the web and he did nothing special for me at all. I had an issue with my keys, they needed new batteries and also was missing a driver's floor Mat and he didn't even want to give me that. Thanks to John the GM and Roy another sales rep which I felt afterwards I would have preferred having him handling my deal because he actually persuaded me with more info about the vehicle then Mohammed actually did and was just overall more friendly and more knowledgable. Overall the establishment is great and staff is very professional and hospitable, despite some. Thank you Hudson CJD!
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
Had ANOTHER amazing experience with Brian Brigliadoro. Second Grand Cherokee lease within two years and he outdid himself! Brian came through with a fully loaded top of the line Overland with every specification I asked for, and then some! He kept my payment under what I expected. HIGHLY recommend doing business with Brian!
Happy Customer! Recent purchase of a 2018 Ferrari 488 GTB. Purchased the car online from Houston, Texas. Dealt exclusively with the owner Lance Yudkin. He guided me from start to finish and delivered the car as promised. I almost purchased a brand new 488 GTB from Ferrari of Houston, but then came across the pre-owned model at LuxSport with only a few hundred miles on it. I saved a great deal of money off the price of a new one, and LuxSport handled all of the logistics and helped arranged the financing. I have to save this Dealer has earned my trust and my business. I am a loyal Texas Businessman and I look forward to purchasing more vehicles in the future from the team at LuxSport!
I cannot say enough good things about the customer service I receive at Westbury Jeep Service when Angela handles my service calls. She is courteous & professional, and she is always in a good mood. Dom is also amazing to work with. He takes care of everything and never returns a car to me that???s not perfectly fixed. Two of the best!!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I came in to inquire on what to do with my Jeep Cherokee Limited which I have 1 month remaining on my lease. I was offered with multiple options. Matthew A. Is so ???freaking??? good that he was able to convince me to sign up a new lease. Matthew A. Knows his job pretty well. He showed us all about the grand Cherokee. Most importantly, Matthew is not only a good salesman but the great host as well, contanstly asking us if we need coffee, water, etc. we love our new Grand Cherokee Luxury 11
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