Purchased a vehicle just over a year ago, staff was exceptionally nice which made the buying process easy. I now take my vehicle there(and only to Hendrickson's) for regular maintenance. The service staff is also exceptionally friendly, and it's never been more then an hour wait. Thank you for all your hard work, it truly shows.
Our heating and cooling system completely went out in our Grand Caravan. Our Thanksgiving at my Mom’s house in Ft. Wayne was in jepordy. Rose worked hard to obtain our warranty information. Dan moved the schedule around to fit our van in before Thanksgiving. We were even given a loaner van to drive while ours was being fixed. Right at 5:00 pm the day before Thanksgiving Dan called me and said your van is ready. Our Thanksgiving in Ft. Wayne was saved!! My entire family is greatful to Rose, Dan, and anyone else who helped make our Thanksgiving special. God bless you all.
Have had oil changes done and other warranty work done. Service dept has always been friendly, helpful and efficient. I live out of state with a summer home in the area and choose to have my work done there vs in my home city because of there customer service and work!
The spare time fell from under our Durango. Hendrickson’s service dept. gave us a estimate and repaired it for the estimated amount. The service manager come out and showed us how to get the tire down to be able to use the spare. Very nice and knowledgeable.
I traded in a leased Nissan Altima sr that I only had for a year. Other dealerships told me they couldn’t do it or I would be paying around 670 a month for another car. They got me in a 2016 new 2lt convertible Camaro in a gorgeous blue color. The payment was so much lower than what I expected I couldn’t believe it. The amount I financed for was so much less than I expected also. The staff were very friendly and the car drives like a dream. This dealership is the best one I’ve EVER been too. I’m 20 and I bought 3 cars so far, each new. This was the best experience I’ve had yet. I would recommend this dealership to anyone and everyone. And I already have told about 10-15 people about it. Best place ever.
I found a car listed on cars.com and it was over an hour from my home. The salesman worked with me to arrange a test drive when I was in town and worked with me over phone and text to gather information for paperwork when I decided to purchase. The process was quick, they had the car and paperwork ready for me when I arrived.
Great quality vehicle and price.
I began my car search on cars.com and knew exactly what I wanted. I looked for a while but wasn't finding anything that caught my eye until I saw the Nissan Maxima that Twin City had for sale. It had a broken tail light and a rub (and if I'm spending 20k on a used car, it better be darn near perfect) so I passed even though it had all the upgrades I wanted. A couple months passed and Joseph Falter was still keeping in contact with me via email. I asked him if the maxima had ever been fixed (just out of curiosity) and he said yes and sent me new pictures. It looked beautiful. You could not tell that it had a rub. So the next weekend we packed up our truck and began our three hour (Yes a long way... but I want what I want) journey from KY. I test drove the car and loved it. They were very willing to work with me on the price and I feel like I received an extraordinary deal on my car (thousands less than what they sell for around Louisville). Overall I would work with them again. Thanks Joe!
I'm very pleased with my experience at Twin City Dodge and Chrysler! I have to thank salesman Brian Amburgey for his patient and determination to find the right vehicle for me. Not once did I feel pressured, like I have at other dealerships. I felt confident that I would find exactly what I wanted and I did with. I couldn't be happier! I recommend anyone looking to purchase a new vehicle to visit Twin City Dodge and Chrysler!
These reviews are real. I am 43 years old and I have bought a lot of cars. Rick Bills is the best salesman! He went above and beyond to make this the best experience. The rest of the staff was just as professional and helpful. No pressure at all and they treat you like a VIP. I will buy all my cars from Rick.
Beyond please with the service at Twin City Dodge. Left for the weekend with a 2015 Jeep Cherokee, and returning on Monday to finalize purchase. There was nothing better that I could have asked for as far as customer service, pricing, and over all quality. I highly recommend doing business with them.
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