Overall Ben found the car my wife wanted at a very good price. The only thing I was disappointed in was when taking delivery I found a small chip in the paint on the front bumper, no gas in car, and it was not detailed very well. I would have expected a show room quality car at delivery. This was not Bens fault it was his support staff. After they did a so so job of detailing it I would have thought they would have said somiabout the cio in the paint but no I had to find it. They say they are going to take care of it. We will see if they repaint it or just use the touch up paint.
Really great buying experience. They bent over backwards to show me new and used trucks as I weaved my way through the options. In the end got a very nice truck and I'm very happy with the overall experience.
We were greeted promptly and showed the exact car we had been looking at online. Our salesman, Liam, even took it upon himself to put our son's child seat in the new car for our test drive. The car buying process had its usual bargaining, but the process went way quicker than expected. The customer service from Liam and the kids area for our son definitely made it a great experience! We would definitely recommend Autonation!
Made the car buying process so easy. Had all the info from cars.com so I just needed to see the car in person. Didn’t try to upsale me, and didn’t try to convince me to finance through them. Played no games about added fees, they actually overestimated the additional fees so when I got the final price it was less than expected. “JD” the Used Car Online Sales Manager was extremely nice and wanted to make sure that this was the car for us. I will definitely be considering coming to this dealership in the future for my other vehicles.
Over the course of two months Gene and Leo did an awesome job helping find the perfect Maserati for me. I can't even remember how many times I was in their showroom, on the phone or exchanging emails with those guys. Let's just say it was a lot, and they always made the time to treat me as if I was the only customer they were working with! Gene and Leo are very laid back and truly want to make sure you leave the dealership happy. No high pressure sales with these guys. They made shopping for my car a very enjoyable experience, and I highly recommend you trust them to help you if it's a Maserati or Alpha Romeo you're looking for. Thanks Guys!
Gene Smith is the guy to go to when you want a true partner in finding the right car. He was patient and knowledgeable and very comfortable in involving all his resources to get me exactly the right Maserati. Speaking of resources, Mike and especially Leo worked with me in a way that you would have thought we were friends for years. It was clear they were on my side looking for the right answer. I believe all of their success comes from the leadership of Steven Wolf and his dedication to be a positive resource for the Houston community as a whole. There are the Rockets, Astros, Texans and the team above at Helfman. Houston is the town of champions!
Maria Hernandez was excellent. She listened and definitely made me feel comfortable about the issues with the truck. Repairs were done rather quickly and I was informed about what was fixed.
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