Sara L. in Service is a gem! She always greets us with a smile and treats us like family (we are a Mini family, purchased 7 from this dealership) . I took my car in because it was due for service and a few other issues. Sara immediately assigned me a loaner so I wouldn’t have to wait. Sara texted me on the status of my mini and informed we when the repairs were completed. My car was ready the next day. Fast service! Great customer service! I highly recommend Mini of Fort Myers!
complete oil service done and had them do a full detail service while my mini was there.... my car looks like I just bought it again, spectacular job! Sara was super friendly and professional, which is always a plus! Thanks so Much!!
Our salesman was Wayne Clarke, and I have to say it was the best experience I have ever had. He was very personable and knowledgeable. He was never pushy and was very accommodating. Overall all lt was a great car buying experience.
My 550GT is 7 years old , the rear suspension had a slow leak, they installed new units at a competetive price to non BMW dealers and gave me a loner while the work was being done. Car came back cleaned like new !
I am a return client of this dealership and sales person, Derek Harp. I love working with Derek and this dealership. I hope to buy all my future cars from Derek and Jaguar / Land Rover Fort Myers. I am a very happy client!
Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
Brought my Dodge Ram is for a problem with the shifter and got excellent service from Rudy Vargas. Although the actual part was on back order. Rudy set me up with a car for a week and was great about calling me and giving me updates on the part.
I was so very pleased that my Jeep was serviced in a very brief time and that my advisor John Woodward was a excellent advisor and was spot on with his completion of my paperwork. He also advised me of a recall which he immediately had fixed.
My Seatbelt failed in the retracted position. James Patton worked with me to help fix the problem in a quick and economical fashion. He went above and beyond to expedite the repair quickly so that I could have my jeep back before the weekend. James communicated on a regular basis to keep me informed of progress. The car was out of warranty however given the safety issue, Jeep cover half the cost of the repair. I greatly appreciate James and Jeep's attention to customer satisfaction. This is why I own two Jeeps (2018 Rubicon and 2015 Willys)
Purchased a lot of vehicles over the years and my new Ram was the first ever strictly over the phone. From price negotiation to financing, everything was done professionally and promptly. Call backs and question answers were handled in a way that made a new purchase as stress free as possible. A trusting attitude was established with the first contact and continued through the delivery. Salesman and finance manager were both terrific! All-in-all a great new vehicle experience.
John was courteous and helpful. He gave a realistic expectation regarding the time required. I was pleased with his service. He could do nothing about the fact that the place was being remodeled at the time of my visit.
Ken is very professional a straight shooter And will get the deal done was the best Jeep buying experience I have had . He was very helpful We build the Jeep and he put the order in and he keep me up to date all the way Through the build process to deliver made it very easy. . Ken thanks again.
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