Chris was a very helpful salesman with great follow up. When I realized that the car I was there to see was not a good fit for me, he asked good questions about what I was looking for and made other vehicle suggestions that would match my needs. His follow through via phone and text message was thorough and helpful.
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
Sara L. in Service is a gem! She always greets us with a smile and treats us like family (we are a Mini family, purchased 7 from this dealership) . I took my car in because it was due for service and a few other issues. Sara immediately assigned me a loaner so I wouldn’t have to wait. Sara texted me on the status of my mini and informed we when the repairs were completed. My car was ready the next day. Fast service! Great customer service! I highly recommend Mini of Fort Myers!
Best dealership I've ever dealt with. The service department is first-class. With employees like Henry Garcia you ensure that each person who walks through the door feels he or she is the most important person in the world at that m0ment. Henry demonstrated this feeling the moment I came in contact with him. He showed me to the lounge, got the work on my car started promptly, and coordinated with the individual who arranged shuttle service. Upon completion of my visit he reviewed the results in detail. I will look for Henry whenever I come in for service. Ke's NUMBER 1,
I took my mom to Sutherlin to buy a new rogue and was treated like royalty. I can't complain at all because the whole staff was totally on point 100%. My mom won a cruise and we are headed to the Bahamas soon. I love the yippee ya yaee commercial on the radio!! Awsome awsome awsome!!
Thank you Sutherlin
2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Both of the salesman that I spoke with Jeff Tyrell and Mike Hodsell were excellent and spent their time making sure that they explained everything well and that I was feeling good about the car before leaving the dealership!
Battles Nissan gave me terrific, timely, and personal family style service to test drive then buy the vehicle I needed. Hospitality and location is great, near the Cape Cod Bourne rotary just over the bridge. The staff worked well as a team, too, so that if one did not know certain information, they found other employees on site who could answer the question. Just like family. Thank you, Battles! Kathy, Plymouth, MA.
Our experience at Honda Hyannis was excellent from the start of our meeting our salesman. Peter Stout is a gentleman, easy to work with, answers questions and takes time to explain the technology of our new car. We would recommend Peter to all our friends. Stop into Honda Hyannis and meet him and check out a Honda when you are looking to buy your next car.
Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers. However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.
My experience today buying a used car was exceptional! Kristie was personable, LISTENED to what I wanted and needed, and didn't try to fast talk me into a different car.
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