The truck I wanted from them was in the process of being sold. They were truthful about the whole process and never tried to make any shady deals or anything but told me if it didn't work out then I could put in an offer. Easy and hassle free
Emmy made my experience buying a brand new Jeep Wrangler Unlimited Sahara the very best car purchase of my life! Since I am retired and in my 60s, that is saying quite a lot! She was super friendly, mixing her personal rapport and social skills with her thorough knowledge of the car buying process. Along with her manager Katie, they succeeded in getting me my dream car at a price well within my desired range! I cannot be effusive enough in praise of Emmy and Katie, and their ability to combine superb professional skills with an ability to listen to the needs of their customer. Five star experience!
My wife and I needed another vehicle so we figured we would look around at some car lots and if a salesman happened to snag us then so be it. We were on the lot not even 5 minutes when our salesman, Arthur Thomas, approached us. Right off the bat he was very personable and likable. No immediate pressure to talk numbers or even sell. Long story short, he spent close to 7 hours with us, catering to our every question with honesty and let us test drive whatever our hearts desired. Ultimately he bent over backwards for us and got us into a vehicle that was right for us and that we love. Nice dealership, nice staff but if you wind up at Cutter in Honolulu make sure you ask for Arthur because in all honesty, with this guy, you can't go wrong.
Mr. Donald Cade was an outstanding professional who ensured my wants and needs for the vehicle that I was seeking was met with great satisfaction for me. I appreciate Mr. Cade's professionalism and dedication to his job and most of all, for customer's satisfaction, including mine.
The dealer had the vehicle and price I was looking for online. The process was fairly simple. There were deficiencies that the dealer did not disclose or repair. The dealer alleged to have had the vehicle inspected and we had to repair the lights prior to driving it home.
The moment I stopped by here, I was not really planning to buy a car. However, EJ was really helpful and persuasive. EJ tried to get what I wanted and he was successful to get me the perfect car I wanted.
And the atmosphere in the dealer shop was friendly. People were kind and EJ and one of people there even asked me to have some sushi, probably that was about time they had a lunch together.
At the end of conversation and procedure, I finally decided to buy a car, my new Passat there. And I am sure I will recommend this place to my friend, and I will probably stop by when I want to change my car in the future.
Jessica is awesome! She is ALWAYS friendly and helpful. The day I came in , she was the only one working the intake desk. She handled all the customers and more! I wish someone had stepped up to handle the next person in line (kind of like they do in the stores when lines are long). Not that Jessica couldn't handle it-it was that she shouldn't have to handle it on a Saturday when there are more people coming in for service.
It is always a wonderful and positive experience that I receive from getting my Volkswagen Jetta serviced at the Honolulu Volkswagen service Department. From calling in my appointment (to where they fit me in, even though they were busy), checking me in & out and keeping me informed of the progress/status of my vehicle servicing (Jessica was awesome), the comfort of the waiting area (complete with complimentary beverages & a TV (mostly with a nice movie on playing), to getting a ride back home & back again to Honolulu Volkswagen when my vehicle was done (Chris and his expertise shuttle servicing was great) and to all the auto service technicians who worked on my vehicle to make sure I get it back in a timely manner; I thank you all. You keep making my experience at Honolulu Volkswagen an great one and I look forward to coming back again.
Francis was our guy who helped us get the car we wanted and the payments we were looking for which were lower than we expected. He was really patient and understanding with us. Not to mention he???s a pretty funny and relatable guy! overall, our experience here have been great and this is our second car for them!
Dee Layugan was very helpful in finding the vehicle that would be suitable and a great deal for us! She explained all the options, dealer rebates and availability of models . We walked out satisfied with our new purchase! She also made our trade in a no hassle situation!
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