Samantha was fantastic throughout the whole process. The environment was one of the best I’ve come across in my car buying process, everyone in the office made you feel welcome and they were very friendly. Even after my purchase the communication was fantastic and I still felt like a priority!
I found a car at this dealership on cars.com and was able to go see it that same day. They had it ready when I got there and I never felt any pressure buying the car. My salesman was Patrick and he was so kind and helpful. Their prices are outstanding and they really go above and beyond for the customer.
You provide the info about the car you want and the price you're willing to pay. The staff is very knowledgeable and curtious and they will provide multiple listings for you to chose from. They will even assist you with choosing the right car for you if you want or a first time buyer. The bidding process is easy and painless. If you're looking for a nice daily driver and that dream car, this is the only way to purchase that car.
I'm happy with the service. Thanks to Jeff and all the staff. They made getting a car very smooth and no problems at all. I am happy with my Nissan Altima. It was for sure the best experience I have ever had. Thank u to everyone.
I was looking for a used Volvo wagon and worked with Kevin Wright in on-line sales. Highly responsive and professional. Good communication and transparency. Kevin and his colleagues provided the CarFax and significant additional history on the vehicle (because they had serviced it for several years). We are out-of-state & decided in end not to move forward solely because of inconvenience of getting there for test drive but I would have zero hesitation about this dealership. Wish we were closer or had similar Saab & Volvo independent expertise closer by. Thank you again to Kevin & crew for their service.
did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or better than was promised over the phone which was a big concern of mine because of past dealer nightmares. I've bought vehicles as far west as Arizona, Oklahoma, South as far as Florida and north Carolina NEVER had a better experience. I'll definitely buy there again. Chris my salesman and Steve in finance were truly a joy to work with they both worked diligentl to meet my needs. GREAT EXPERIENCE !!!!
We stopped in to inquire about leasing. We were greeted by Howard Hill & welcomed to the dealership. Howard listened to what we were thinking of looking at and offered information on the leasing program. He then suggested we look at a Grand Cherokee he had in the lot. He brought it around & showed us how everything worked. We took a test drive & he further explained the many features it had. Returning back to the office we decided it was what we wanted. Howard then began the process of the paperwork & setting us up with Steven Mansfield in finance dept. The day started meeting Howard around 9:00am and by about 12:30pm we were happily driving our Grand Cherokee home!
Purchased our daughters 2015 Jetta from this dealership. They went by a "no haggle" pricing with us. Meaning, the price advertised was the price we paid. We found their advertised prices well below that of other dealers. The car was prepared when we arrived for pick up, but a paperwork snafu sent us home without our car that night, an extra 50 mile drive to return 2 days later and everything went smoothly. Our salesperson was polite and attentive throughout the purchase process.
Looking to purchase a vehicle from RS and had a long way to travel. Received plenty of detailed photos up front so that I was not wasting a trip. They really go the extra mile for customer satisfaction.
Purchased a Grand Cherokee Summit last year and wintered in Arizona for the last 10 years. Staying in New York this year and really wanted snow tires installed before any inclement weather. The Friendly staff had them ordered and installed the next day!
I have purchased many vehicles in my lifetime and found this dealership easy to deal with--no high pressure, no back and forth to the sales manager to negotiate the price--Sales person Christopher Curran provided efficient and friendly service. Any questions I had were answered. I purchased a tri-fold tonneau cover, running boards and bedliner for my new 2016 truck. There were no delays and truck was ready when promised. I am very happy with my purchase and want to thank Christopher Curran and Aaron Ward for all of their hard work. Stop in and see them at James Cars --The Dealer for the People.
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