Last week the 10,000 mile service was completed on my 2018 Volvo XC90 Inscription (which I purchased from Friendship Volvo last fall.) The customer service was excellent from start (scheduling an appointment) to the completion. The Service Manager, Sherri, was exceptional helpful. She was very professional in making sure everything that needed to be done was completed. She is a credit to the Service Dept. and to Friendship Volvo. / Also, a few months ago I had some accessories installed on my XC90 - including a Dog Gate! - and the process then was also first class. The young man who installed the accessories (Scooter?) did an excellent job./FYI a question below asked if I would recommend this dealer to a friend - which I did recently. I recommended Friendship Volvo to a co-worker who had seen my XC90, and he and his wife purchased an XC90 from you about 2 weeks ago.
I highly recommend seeing Andrew Meyer at Wallace of Bristol if you're in the market for another vehicle. He went above and beyond to help me find exactly what I wanted/needed. He was personal, knowledgeable and friendly without being overbearing or pushy. All of the staff was very friendly to work with from start to finish.
by tommy and judy shaffer from kingsport, tn 37664
November 3, 2018
together, ron and cody made the buying process uncomplicated and less arduous for my husband and I who are disabled as well as our daughter, our principal driver. they answered all questions to our satisfaction and arranged financing to match our budget. moreover, they stood by their claim of making car purchasing less difficult in that ron brought the paperwork as well as the vehicle to our home in Kingsport where he as well picked up our trade-in vehicle. they pulled out all stops to make sure our customer experience in doing this. we really appreciate these extra steps taken due to our disabled state and the inclimate weather.
Salespeople have great knowledge of their products. Marcus went above and beyond to find us a vehicle with the features we wanted. Overall, a good car buying experience. They also did not Trash Talk other dealerships. Very professional.
My experience with Friendship was the best I have ever had, and I have bought numerous vehicles from other dealerships. I will never go anywhere else now. I dealt with Jessica Bellamy. I told her what kind of jeep I was looking for and she found it for me. Her kindness and sweet spirit made my trading experience great. From the manager Cody to the business person Dominic made my trade very smooth. I cant say enough good things about this dealership. So thankful I found the whole team.
We have been customers since at least 1998 for 3 vehicles and are still coming back because we trust the dealership and service department with our vehicles. We have received very good assistance with any problems or issues and everything is always resolved to our complete satisfaction. We've had the same salesperson, Dale Morrell with all of our vehicle purchases. Our personal contact with owners, salespersons, service department and repair persons has been very good. We are very satisfied with everyone and everything at this dealership.
Absolutely amazing experience. My wife and I had the pleasure of dealing with Jimi. He went above and beyond to ensure that we got what we wanted and he dangled no strings. Everything i could ask for in a car shopping experience!
I dealt with Dale Morrell at Friendship as I had dealt with him on a couple of other vehicles in the past. He is product knowledgeable and has been in the business for many years and is always helpful.
I had an excellent journey throughout the purchase of my new Jeep Compass. I had the opportunity to work with Robin through email and texting to seal the deal. She was great to work with. She was not working the only day I could make the 2 hour trip, so she handed off all the documents of the deal to another salesperson, Jason. Upon arrival at the facility, Jason met me before I could get to the building. He was also great. The finance guy was also wonderful to work with. Sorry, I can't remember your name. He was certainly a live wire. Keep me in conversation the whole time. I was in and on the road within 2 hours. Great deal.
by Cantor family???s Mitsubishi from DealerRater.com
November 6, 2018
We recently bought a brand new vehicle from Wallace Nissan Mitsubishi in Kingsport Tennessee. Originally we were looking for a used family vehicle we stopped at Toyota of Kingsport and they treated us awful. They were not helpful or friendly at all. My husband said let???s try one more place and that place was Wallace. Our salesman???s name was George Barton he was very kind and helpful and he got us into a brand new Mitsubishi Outlander for only $50 more a month than we were paying for our old 2007 van! Plus we have an awesome warranty. Thank you so much George and Wallace Nissan Mitsubishi😊
We received excellent care. They worked with us and got us the payments we could afford and we left with a new Mitsubishi Outlander. Wasnt really planning on buying. We just went to look but left with a new car.
Honest, approachable sales reps. Easy processs to buy a used car here. Happy with our experience here and would gladly recommend it.
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