Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Best dealership I've ever dealt with. The place is clean, clean, clean! TV, magazines, coffee, snacks. If you have to wait at all, it's of a very short duration. They know their stuff and treat you well.
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
Luis was great from start to finish. Kept things simple and easy as I needed specific add-ons for my Ram, which ended up being a factory build. I would recommend anyone heading into First again for a seemleas transaction. Thanks again
Upon first entering the dealership, my husband and I were immediately greeted by Jim Roane. He was very attentive and understanding. We traveled an hour away from our home to purchase a Jeep from this dealership because the service was on point without being too pushy, Prior to our visit to First Chrysler Dodge Jeep Ram, we had a poor experience at another dealership. Jim was able to meet my needs and got me the exact vehicle I was looking for. I would highly recommend this dealership!
Everyone @ First Chrysler Dodge Jeep Ram was Wonderfu! All but one: Hannah... this young lady was rude right from the beginning. I truly dont understand how she is in customer service. I'm in customer service & would ever treat the customer how I was treated.. I sat & listened to the staff speak with customers: with respect! Not Hannah. I'm sorry to be harsh but her behavior was unacceptable!
Took my 2018 Ford Explorer in for its first service which included tire inflation and rotation, oil change and they topped off all fluids. Katie took care of me.. she was courteous, friendly and thorough in her explanation of the service that was done on my truck. Not at all surprised by the way I was treated because I leased my truck from the First Ford in Fall River, MA who are a first class dealership. Wonderful experience and highly recommended. C.Decuir
My husband and I are completely excited, happy, and satisfied to purchase our first vehicle with James Roane. He was very patient with us. Took his time to explain the process. He was absolutely honest, charismatic and definitely did his best to recommend us something to our liking (which we end up loving).
I just want to say today I had the best experience ever! My salesmen Greg hands down top notch! He was very professional, had lots of knowledge of the car he sold to me. Took the time to show me every assett of the vehicle. He made sure I was all set and my car was connected to all my gadgets! I give him 100% customer service hands down! Shout out to you Greg Souza!😁 Hanover Ma!
My mom and I came in to look at several vehicles for school. We were greeted warmly at the door by our salesperson, Chris. We explained to him what we were looking for, and he made our experience easy and transparent. I would recommend Chris and the dealership to all my family and friends. Don't pass up on the good deals they have.
I came in last week to look at a car and Chris was extremely helpful and knowledgeable. He walked me through the process and helped me find a car that would work for my family and finances. I would definitely come back.
I recently purchased a vehicle through Chris at Hyundai of Plymouth. He was very attentive to my needs and concerns and friendly through the entire buying process. He walked me through the features of the new car thoroughly and was able to answer all of my question from the test drive to the final agreement. I would definitely work with Chris again.
As soon as I walked in the door I was immediately greeted and treated with exceptional care. Everyone was very helpful and always looking out for my best interest. Shane Taber was my direct sales rep and he was excellent!
Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Josue and CJ - calm, patient, and willing to work with you
by rleeman86 from DealerRater.com
December 1, 2018
My experience at Ford Empire in New Bedford was easy due to the service from Josue and CJ. They both were welcoming, listened to what I really was interested in, and got a deal done! The family will use them from now on.
They had the exact car we were looking for and the price was great. They made the whole sale process easy and quick. Dealership is new and clean with a great waiting area. And when we picked the car up it was spotless.
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