I'd like to start off by saying I've worked in the automotive industry myself and was blown away by the customer service I received. John Wright was hands down the best person I have worked with for any type of purchase thus far. We had a few bumps in the road from payoff changing, paperwork not arriving on time from my outside lender, etc and John and Catie made sure it all worked out smoothly regardless. They went above and beyond to make sure the vehicle not only fit the needs of my family, but my budget as well. With twins on the way, we had a specific budget we HAD to stick to. I live 2 hours from Brooks Motors and the drive was well worth it, my family and I will continue to purchase here in the future and recommend everyone we know to John Wright. Five stars all the way around!
I recently purchased a used car from this dealership and they literaly bent over backwards to help get me financed and in the vehicle. They were awesome but 18 days later when I had problems purchasing a tag for my new vehicle I did not have the correct paperwork to register my car upon calling the dealership I was informed that they were holding the rest of my paperwork because they had never been paid by the bank who financed me. Not my problem they should have never let me leave with the car without everything they needed from me or the bank. In the end it cost me abt 30 bucks worth in gas and 2 trips out of town to get it straight but they got me what I needed and all was well again. I think the staff was great and very very helpful although we got to the dealer to buy the car at 10 am and finished the final paperwork after 5pm it was an extremely long process but overall this was not a bad place to shop if you have plenty of time to do so. I would buy from here again.
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