I had to leave a review after the great experience I had at Matthews KIA. I am new to the area and was looking to trade in my car for a new Sorento. I saw an ad online and decided to give them a shot and I am happy I did. My experience from the internet department all the way to finance was great. The whole staff answered all my questions and I felt that they had my best intentions at heart. If you are looking for a vehicle trust me when I say giving Matthews KIA a shot will be worth it. Thanks again for helping me with my new vehicle!!!!
I can't say enough about Lavar. He actually sold me my Sorrento. He was an excellent salesman, and now in Service, he continues to exceed my expectations! He brought snacks in to us in the waiting area, apprised me of how my service was going, and finished my job before the expected time. He is always upbeat and personable. Lavar is a rock star!
Rebecca Newman our sales person was great, she helped find the right car for our needs and helped tremendously in getting financing. However, when we arrived at the dealership we were hounded by TK who wouldn???t even let us get out of our car. I advised him that we were working with someone else and he still proceeded to follow us and wouldn???t leave us alone. It was extremely uncomfortable and I almost turned around and walked out.
I just purchased a new Kia Soul from Mathews Kia of Cartersville Georgia and I live in Tennessee. Yes, the drive was well worth it, and I passed many Kia Dealerships on the way as well. The GM, Darren Matthews was THE reason I drove over 2 hours. When I spoke to Darren Matthews prior to purchasing a new Kia Soul, his promise of exemplary customer service held true. So if you are looking for a Dealership who remembers that the Customer is the reason they have a job and should be treated with care, then look no further than Darren Matthews! Dont just take my word for it, go to Mathews Kia of Cartersville Georgia and ask for Darren Matthews and experience their Customer Service first hand.
Lionel Amachree was a huge help. His customer service is what you look for in a cars salesman. He answered every question I had and was very friendly. His help is the only reason I walked out of the store with keys in my hand.
I thoroughly enjoyed my experience with this dealership. I shopped around at two other places but I ended up coming back to this dealership. Staff was friendly, polite, and even had a sense of humor. I would definitely recommend this place if you wanted to buy a vehicle. .
It was a really nice envirement to be in everyone was so helpful and nice. The guy that helped the most told me everything i needed to know what was going on with my car and what it would cost me so i could be prepared for the next arrival.
My experience with Kia was pleasant. I walk in nervous and stressed. Having no idea about buying a car or how much of a down payment I needed, John was there to assist and made my experience an ease! I
I purchased a used car from Grand Motorcars on 11/29/18 and I must admit it was a great experience. The entire staff was very friendly but I was to take time to single out Janice Curry. Janice was patient as she worked with me and provided answers to all of my questions/concerns. She certainly made my buying experience very pleasurable. I???m excited to drive away in my new used car. I???ll be back to purchase my next vehicle. Thank you!
Service is always excellent. Cathy is a great service advisory. Always follows up. She is personable, experienced and trustworthy. Five years working with this dealership and I???ve always been pleased.
Was one of the first people there at 7:30 am. Was greeted by a KIA workers, she was friendly, helpful and last but not least fast. Work was done under 1 hour. When my car was done, they escorted me to the car and open my door and wish me a good day. My car was clean (vacuum and wash) my car is usually clean but I live close to the wood so daily I???m picking up little debris and it travels inside of my car. But you get what I???m trying to say, lol...
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