I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Amazing customer service from start to finish...hands down. I went there to just test drive a car and left that night with the car I loved. I'm very pleased with the entire experience. I would highly recommend Southwest Kia in Rockwall to anyone. Go see Jim Johnson...heck of a guy! Thanks Jim!!!
We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so caring. Had us fixed immediately. Thank you so much for always providing great service and care.
Southwest Kia in Mesquite has the very nicest, knowledgeable people. I have had many new cars, but the past 3 cars have been Kia's because of their outstanding warranty and the quality of the people that take care of me and my car. I very much appreciate it.
I came into the service department honestly a little shaken up and disappointed of how I had been recently treated at a dealership. I asked to speak to a manager because I was not confident I knew the right questions to ask the service department as I know nothing about vehicles- I was greeted with a smile by someone who genuinely cared about and was proud to give top quality customer service. Craig went above and beyond to assure I was being taken care of properly. He walked me through the entire process of what he was going to do and even went and picked up a part from somewhere himself so that I was not there waiting for it to be delivered. The service team was in and out updating me frequently so I knew what was going on. I was treated with the upmost respect and honesty and I highly recommend this dealership to everyone,
Heather greeted me with a smile even though i arrived at closing. She took the time to answer my questions and explain everything to me. i left my vehicle in her hands for service as well as inspection. She called promptly the next morning to advise when completed and advised how to proceed. She escorted me to the cashier and made sure my experience was successful. Thank you Heather!!
I just purchased a 2019 Kia Sportage EX from Southwest Kia in Mesquite and had a great experience! I highly recommend Justin Martin my Sales Representative! He was very knowledgeable, and helpful in finding me the car I wanted within my budget. I love my car and I would use them again in the future!
Live in Louisiana decided to go to Texas to buy a new car. I checked out one dealership before going to Southwest KIA Mesquite and didn't like the salesman attitude. He pretty much was like this the price and there is no negotiation so I left. I went to Southwest KIA as soon as I met Mike I loved his attitude he was attentive, catered to my needs, genuinely cared about me really needing a car. He negotiated the deal knocked the price off about 6,000 with the rebate. I really do appreciate him making this experience great two months later he is still helping me.
My mother and I walked in expecting to argue and negotiate hard for an upside down trade. Never in our wildest dreams that we would walk out with a brand new car and negative equity. Southwest Kia of Mesquite will forever be the best dealership to get a car. We highly recommend this dealership and the dealer Justin Martin and others; who went above and beyond to help us and our problematic situation.
My experience with central kia has always been exceptional due to the fact my salesman Earnest Hughes goes above and beyond to make the car buying process easy! This has been my 6th car purchase from Central Kia all because of Mr. Hughes. I will always recommend Kia as long as he's there.
Billy Nash from Central Kia of Plano was my sales representative, he was very prompt, and professional.I buy my 2018 Kia Forte with him. He was very helpful with trying to get me all the info of the car and getting my a great deal. Truly had an overall great experience here! No hassle and got a great deal! My wife and I love the car, it was what we needed.
Great customer service. Jerry Johnson was the best-no hard sell, actually listened and got me in a car that I love and within my price range. If not for him I would most likely have purchased my car at another dealership where I had looked previously and had an appointment the day I bought from Central Kia.
Very pleased with purchase and the professional enviroment and treatment of the sales staff. I was especially pleased with my salesman Ali Hussain and the complete sales experience. I would recommend Mr. Ali Hussain to all of my friends that would be looking for a vehicle.
We went to this dealership to purchase a vehicle and by the next day they had located an auto we were interested in. Bryan Bauer was very helpful through the sales purchase to answer all questions, provide all information about the car, and make the process of the purchase much easier. Bryan's professional expertise and commitment for the customer is to be commended. After the purchase of our Sonata Bryan continued to follow up with us on our satisfaction with the auto , and work with us for some updates and optional equipment we were interested in. We are extremely satisfied with the efforts of Bryan and others from the sales and service departments. Great team cooperation made our purchase and service needs a benefit to us and with future auto purchase and service needs. We are very satisfied.
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
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