I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
I bought my KIA in Napleton KIA dealership but for service I go only to Schaumburg KIA - service is excellent, people working there are always nice and car gets serviced on time with no delays! I???ll be buying my next KIA there just because of the service department.
I almost dreaded coming in for service, but changed my mind as soon as I saw Manny was back in the service department. The last couple of time it seemed like no one knew what they were doing over there. Manny is the BEST at customer service and know how.
Manny caught a very serious issue with the safety of my car.
by KKMBACHA from DealerRater.com
November 25, 2018
I am so glad Manny is back. A very serious problem was not detected on a previous visit, but Manny caught it during a oil change appointment!. It was costly but I could have had an accident without this repair!
Best car buying experience ever. Everything went smoothly. Never felt pressured. Did not have to spend hours there to get everything done.They understood my budget. Would recommend them to everybody.Thank you Dave and Ron.
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