Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
I saw a vehicle that I liked at this location and called to inquire about getting it transferred closer to me so I can purchase it. They were eager to assist and were able to answer all of my questions. I went to my local Drive Time and they were extremely helpful as well. I purchased a vehicle that I love and thier customer service is excellent. EVERYONE was eager and willing to help. They are definitely a team. This was the absolute best car buying experience that I have ever had. I would encourage anyone in need of a vehicle and second chance financing to visit Drive Time.
Smooth, fast and friendly. Edgar was awesome. No fuss, no pressure. Excellent service. Thank You Edgar and your team. Chris was great too. It was late in the day too but stayed till we got it done. I recommend for sure👍🏼
I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%.
Had my first visit to Southwest Kia, such nice friendly people work there. I left feeling totally confident that my car is going to be taken care of in my new home state of Texas. Even the parts and service director John Scurlock took time out to visit and welcome me.
As most people do, I did not go in intending on buying a vehicle...just look! But they help me look at my different options, and was very patient with my wife and I. I'm not one who gets into a hurry when making any kind of purchase...especially a car. Joe Perez and the Kia team were very good at working to try to win our business. They were not pushy as some salesman are and once we made our decision to buy, it was probably within an hour of us signing the paperwork and were heading home. Thanks again to the Southwest Kia team, you have earned my business. -Steve-
Brent Graham was an awesome salesman that gave me an honest upfront opinion of one of the greatest cars out there today! I love the KIA Soul thus far and it so happened he himself owns one! I may need to buy another! Chase came out to help with any questions I had and I found him to be an outstanding young man! Aron did a great job with one tough customer, guiding me through the options available! In a very short time they had me on the road to happiness! Thanks guys, and have a great holiday season!
I had been looking for a Honda CRV with low miles on Carfax and found a 2015 model at a very good price advertised at Southwest Kia Round Rock.. From my initial phone call to inquire about the car to my final signing, the purchase process was the best I've ever experienced. Steve Wheeler, the salaried sales associate, who took care of me was extremely helpful and I was not subjected to any aggressive sales tactics when it came to reviewing warranty options which can be stressful at most dealers. When I picked up the car the following day, it had a full tank of gas and had been beautifully detailed. I would recommend this dealership to anyone looking for a new or used vehicle.
Brought in my 2014 Denali Yukon to trade for a new body style gmc. Found what I was looking for and they fixed all the issues I had with the vehicle. There was just one thing there were a lot of little things. Taillight, sunroof, headliner, interior carpet and a few other things. They were all addressed without any questions. They had the car more than a few days for the fixes and loaned me a car for the wife and kids while it was there. Very happy with salesmanship and service. Top notch! Will purchase again when I’m ready for a new truck.
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