I took my truck in for first oil change. Supposedly I got a full multi-point inspection. When I drove off the dealer the sound coming from the muffler was different than when I took it in. I immediately found a parking lot and pulled in to it. After checking the muffler and not finding anything I open the engine hood. I immediately saw that whoever took the air filter assembly apart to check the filter could not put it back together. It was totally not right. I put it back together as it properly goes. If something so simple was not done right I wonder what happens when one needs major service done. It’s kind of hard for me to recommend service here after such a minor thing was messed up!!
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Good range of inventory with very good deals.
Generous staff who are willing to accommodate your every request.
Very informative briefing along the process.
Simple and fast processing.
Good buying experience overall.
Archer KIA sold us our van which we paid fair price for. We also purchase the most complete warranty coverage they offered and we were glad we did. When the automatic sliding door started to fail, they took the car in and turned it over in about 24hours. They also were helpful in finding our information about the warranty. They never asked for the paperwork back from when we bought the car about year and a half ago, they sorted. I appreciated that. but the best part was that they also changed the other motor, for the door I haven`t complained yet, but it was also already giving me problems to close sometimes. Being a mother of 5 children and really needing a working reliable van, I gained confidence in my KIA and in my dealer. They took care of me in more than I had asked, in one trip and that was huge. Thank you guys.
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