Went in to service for a oil change and, to have air put into my tire. Asked about a wash and vacum outcar . The service was carried out as requested. This service I received was very good. I will be back.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Our salesman Myron was extremely helpful and considerate of what my husband and I were asking for. The finance department explained all the numbers in great detail. The entire ALM team was helpful and we didn't feel any pressure. We also appreciate all the help Jawon provided with explaining the features of the vehicle.
Bought a car and had to get some repairs done after 5 months of having it because it is not included with my warranty. They need to do full car inspections before they let customers drive off the lot. Il probably trade the car in after one more year.
Sons Kia has honestly NEVER failed to impress me in the many times I have brought my 2013 Optima in to be serviced. They are always so courteous and really go above and beyond for their customers. Got to give a shout out to Jose in the service dept!! You guys nailed it when you brought him on the team. I’ve been in customer support for almost 12 years, with one of the worlds leading power distribution companies, and I know a seasoned vet when I meet one and Jose IS IT! He truly represents your company in the best ways, respectful, thoughtful, knowledgeable, empathetic, I could seriously go on and on. The service team he has behind him rises to the occasion every time and takes time and care with every repair. I’m so glad I found Sons KIA, you need to give your service department a round of applause or at least lunch !! Thanks again!!
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