The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
We leased a car at Kia Yonkers and here is what happened: 1) car arrived to us with a nail in the tire and we needed to return to dealership to get tire replaced (luckily, they replaced at no charge), 2) the salesperson brought us the car because it took a long time for the car to arrive. Apparently on his way to our place he drove through a toll and never told us and we received the bill for that in the email, 3) they were late in ordering our registration, and we got two tickets for this for a total of $130. I've called several times to ask about this and either voice mails are full or the salespeople don't return my messages.
I've had new cars since every couple of years and this was the best experience we had. I got what I wanted no haggling. We were in and out when signing the papers. I highly recommend going to Smithtown Kia.
I dealt with Mike Halliday as my salesman. He made us a great deal. He is a great guy and very knowledgable too. Makes you feel very comfortable, and before we leased this car we had many questions and he always responded quickly by phone or e mail to help us in the process. Dealership is A+. And when we did final paperwork we dealt with Rosa . She is such a friendly lady and always with a smile and very nice. Love our Niro. Thank you. Russ & Maryann Port jeff station n.y.
purchased a used car and brought it in for service awesome !
by rbay6 from DealerRater.com
December 0, 2018
purchased the used car very nice dealership ! brought it in for its service good timely manner and washed vehicle thats what i call 1st class service thankyou all salesman who sold me the car and your awesome service department
by Zeronohigher0817@gmail.com from DealerRater.com
October 3, 2018
Everything went so smooth, Reggie is the best, he knew every answer to all my questions which made things go so smooth. I???m definitely recommending all my family n friends to Reggie.. thank you so much Reggie n white plains Kia you guys are the best of the best..
Amazing service experience....This is my second Kia, both leased from Yonkers Kia. After mediocre buying experience and horrible service experience to fix issues with new vehicle, gave White Plains Kia a shot for 6-month/3,000 mile service....Appointment scheduling was a piece of cake, check-in was easy and pleasant, waiting area was clean, comfortable, and enjoyable. Approx. 90 minutes for service was amazing! Will definitely bring back in the future!
My mom was driving an old Toyota and it died. I took her to South Shore Kia and assured her she will be getting the best service and have a great experience. . I know this because I walked in a month ago to buy myself a car, and I was so happy with everything. Nicky G, the manager gave me his cellphone number last month when I was buying my car and said If I need anything at all.. call him. I called him yesterday, told him the situation and he said come in, I can help you find the best deal. Jesse and Nicky G helped me last month with my car, so we went back to them this time. Jesse showed us cars, worked with our budget and was so honest. Nicky G, worked out the numbers and made she we were getting a great deal. The service here is phenomenal and I recommend this dealership to everyone.
Came to turn in my car after a three year lease. Staff was extremely helpful and attentive. I worked with Reggie and James. They both provide excellent service. They worked to get be the deal available. I definitely recommend coming to this dealership!
Comfortable atmosphere, everyone was friendly and easy to get along with. Gerard made sure we had everything we needed and what we were looking for. Happy with my new car!
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