The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
We leased a car at Kia Yonkers and here is what happened: 1) car arrived to us with a nail in the tire and we needed to return to dealership to get tire replaced (luckily, they replaced at no charge), 2) the salesperson brought us the car because it took a long time for the car to arrive. Apparently on his way to our place he drove through a toll and never told us and we received the bill for that in the email, 3) they were late in ordering our registration, and we got two tickets for this for a total of $130. I've called several times to ask about this and either voice mails are full or the salespeople don't return my messages.
am very happy with my car thank you to the salesman Eddie has cars who was so honest and very helpful oh I forgot to all the team working very hard to get my dream come true, only one thing when the few fixtures of the car will be done :) thank you and yes I will recommend to all my friend and colleagues.
Excellent service that started with Ben over the internet then Brian took over on the sales floor and helped me close the deal. They even got me the color combination I wanted (was not in stock) at the price I wanted. Enjoying my Sorento, thanks again guys!
purchased a used car and brought it in for service awesome !
by rbay6 from DealerRater.com
December 2, 2018
purchased the used car very nice dealership ! brought it in for its service good timely manner and washed vehicle thats what i call 1st class service thankyou all salesman who sold me the car and your awesome service department
My mom was driving an old Toyota and it died. I took her to South Shore Kia and assured her she will be getting the best service and have a great experience. . I know this because I walked in a month ago to buy myself a car, and I was so happy with everything. Nicky G, the manager gave me his cellphone number last month when I was buying my car and said If I need anything at all.. call him. I called him yesterday, told him the situation and he said come in, I can help you find the best deal. Jesse and Nicky G helped me last month with my car, so we went back to them this time. Jesse showed us cars, worked with our budget and was so honest. Nicky G, worked out the numbers and made she we were getting a great deal. The service here is phenomenal and I recommend this dealership to everyone.
The sales person Emily Cummings and Eddie Ramirez answered all of my questions accurately and explained everything in detail. I went with my son for support and the intent of getting one car, but after the staff finished with us we both drove home with brand new cars that we could both afford. Emily was very pleasant, polite and professional. I enjoyed the great customer service that was provided.
by Zeronohigher0817@gmail.com from DealerRater.com
October 24, 2018
Everything went so smooth, Reggie is the best, he knew every answer to all my questions which made things go so smooth. I???m definitely recommending all my family n friends to Reggie.. thank you so much Reggie n white plains Kia you guys are the best of the best..
I would recommend this place to everyone. Worked with Sam he made the whole experience of buying a car very pleasurable. He knew exactly what I was looking for when I had no idea, he was very thorough and I left with no questions!!
I did not end up leasing a vehicle from Kia but I had an incredibly pleasant experience. Both Kedwin Herrera and the man in finance were respectful and not pushy salesmen. If I am ever in the market for a Kia or if I have friends who would be, I would highly recommend leasing/buying from them.
Amazing service experience....This is my second Kia, both leased from Yonkers Kia. After mediocre buying experience and horrible service experience to fix issues with new vehicle, gave White Plains Kia a shot for 6-month/3,000 mile service....Appointment scheduling was a piece of cake, check-in was easy and pleasant, waiting area was clean, comfortable, and enjoyable. Approx. 90 minutes for service was amazing! Will definitely bring back in the future!
Came in looking for a 2018 Jeep Grand Cherokee, there weren???t many left, RJ helped me find one of the few left that matched what I needed, the price was right, too. Come to Rt 46 for your Jeep Chrysler and Didge needs.
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