I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
it’s gone now
by RegiDC from Laurel, Maryland
June 24, 2018
After owning this vehicle for only a little over a year I sold it due to Kia’s poor quality. This vehicle always cracked and popped as if it were made from cheap materials. Also, it has defects the doors would randomly unlock themselves. It did get great gas miles and 200HP for a Hybrid is really decent.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Love this car!
by Elizabeth from Thornton, Co
July 5, 2018
Two complaints the brake pedal squeeks when you press it and the Eco mode is too restrictive at times. Otherwise this car is amazing! I love getting 36mpg when I have a lead foot and 50 when I'm being conservative! The power from this 4 cylinder is astonishing! I am completely surprised I do not have more speeding tickets! Handling is amazing and becomes more sporty when you take it out of eco. Fun to drive, has more power than expected and is a hybrid, couldn't ask for a better combination!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Superb Interior with lot of features
by 14Optima from Turlock
May 16, 2018
This car has all the features i was looking for... Premium audio, Navi... My only concern is the mileage. was expecting around 35-37 but getting only 31 MPG.
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
by KellyM from Hingham, MA
March 26, 2018
This car is fantastic! I love the look and feel of it plus it's a hybrid so if you're concerned about your carbon footprint this is a great car to buy or lease. Plenty of leg room but you do lose a little trunk space due to the battery but still a great car for the money. I like not having to plug the car in and appreciate that it toggles between gas and electric use. Really sharp exterior and interior design! I brought it to a garage near my house for an inspection sticker and they said that the inside looked like an Audi! It's a sharp looking car that performs really well and it's better for the environment. I also like the fact that the side mirrors unfold and the interior dome light comes on when I approach the car. Great safety feature! I would definitely recommend this car!
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