Kia Parkside, Colton, JT, and Matt were nothing short of a blessing to me. I was extremely nervous about purchasing a new car, but they made my experience painless and were very patient with me. Oh & I love my brand new Kia Soul!
I dreaded looking for a car and dealing with sales. I started my car search on Consumer Reports, and used their TrueCar connection to hook up with with dealerships, Union County Kia being one of them. Treaor was the first sales person who left a voicemail introducing himself and if interested, to contact him for more information about the Niro. Trevor was low pressure and fabulous to deal with. Even other Union County Kia employees congratulated me on my purchase - very friendly staff. Upon delivery, Trevor spent 45 minutes going over every feature and ensuring I was comfortable with options before I left the dealership. Very satisfied with overall experience.
Went to just look and test drive the Volkswagen Atlas. Fell in love with the way it drove. We couldn't ask for a better salesman Rob Ibarra. He was not pushy, explained everything and worked with us till we had a deal. Hopefully sending you another deal in a few weeks.
I was shopping around for a new car and I came across a very nice Hyundai from this dealer. I requested information about the car and got an email sent back to me almost instantly. The customer service was above and beyond. Not only did the email quickly I got a phone call as well going jeer everything that I needed and wanted to know about the process of buying the car. They were very nice and I would recommend this dealer to everyone I know.
The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
I would like to amend my previous review of this dealership there was a communication error the proper people did not get my messages so my issue was never addressed they have now contacted me and are going to take care of everything so I really appreciate what they have done for me, it was a very seamless buying process it was very nice car for a good price.Nice to have a small local dealership take cares!
My mom and I came in to look at several vehicles for school. We were greeted warmly at the door by our salesperson, Chris. We explained to him what we were looking for, and he made our experience easy and transparent. I would recommend Chris and the dealership to all my family and friends. Don't pass up on the good deals they have.
I came in last week to look at a car and Chris was extremely helpful and knowledgeable. He walked me through the process and helped me find a car that would work for my family and finances. I would definitely come back.
Good experience good services and customer service
by Tiffany Longardner from Houston texas
October 2, 2018
Came in to get an oil change and I couldn’t figure out where the services department was but Fidel barrientos came and helped me find it he was very nice and respectful. The oil change was very fast and efficient.
Came in for some repairs to be done on my 2013 kia optima. Walked outside and looked around while i was waiting, and found a 2018 Kia Optima that i really wanted. KIRK and TRAVIS are amazing. They did everything we asked for and were super friendly. Great group of people. I got my 2018 Optima! Sure am going to miss my 2013 tho . CJ (Curtis) from service did an amazing job repairing my 2013, but I just had to have the new one. Again thank you KIRK and TRAVIS for all your time and hard work gettin us in the car i wanted. It was a pleasure getting to meet you guys!! Would highly recommend KIA OF WACO!
Great service, done quickly, efficiently, and professionally. Thank you!
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