November 20, 2017
The process I used to purchase my new Sedona was a bit unusual: I used mostly email to communicate my wishes to candidate dealerships, and Chuck Olson offered the lowest out-the-door price for the most car. So, I was able to bypass the typical car-buying 'routine' of sales pitch, followed by interminable waits in the salesperson's office while he or she consulted with the 'sales manager' on various deal structures.
Once Chuck Olson confirmed a firm price in email, I was able to make an appointment to pick up the car, complete the necessary paperwork, and write the check. I made it clear that my time with them on the appointed day was limited, as we live some distance from Seattle, and each trip we make into town has to accommodate a number of appointments, often jammed closely together.
Unfortunately, the office visit took much longer than I had anticipated, making me embarrassingly late for the next commitment for the day. Part of the reason was that the salesperson didn't confirm my current address and other information in advance, and all the paperwork was in error and had to be updated during my visit. The finance guy, while pleasant and competent, also took the usual time to offer various options (i.e., extra warranty coverage) most of which non-applicable to our purchase, or of no interest to us. If I'd been asked, I could have clarified those details well in advance, and would have been out of the office in less than half an hour.
All that notwithstanding, I was impressed by the salesperson's desire to be helpful, and grateful for his clear, if hurried, explanations of some of the car's features.