The was the easiest new car purchase I have ever had. The trade value was top notch and the purchase price was competitive. I expected resistance on the price I was expecting to pay, they matched the best deal I negotiated with by another dealer further away. This is a car dealer, and yes they are in it to make money. Be informed using all the resources available and don't expect to be deserving of any more, haggling make a car buying experience miserable.
Our salesman, Micah Youngbar, once again gave us impressive and responsive customer service. (We are repeat customers). He came in twice on his days off to make sure that we were happy and taken care of. I have yet to visit a friendlier and more responsive dealership than Hagerstown Honda and I visited or contacted four area Honda dealers before purchasing our new 2018 Honda CRV LX. Ian Smith was also responsive with all of my internet inquiries before my on-site visit to the dealership.
Stacy Crabtree was a tremendous help in guiding me through the process of purchasing my first vehicle. My husband has always handled this process, but with his passing I was dreading doing this on my own. My son was a great support, but Stacy was very kind, patient and understanding through the entire process. He never pushed me or pressured me, but answered every question and eased my uncertainty. Each person I spoke to was very kind and helpful. I think the other gentleman I talked with was Rick but I'm not sure, I'm bad with remembering names. I have already recommended Stacy to a friend of mine needing a new SUV. Thank you Kia for your help in this difficult task for me!
We were "car sighting" and we wanted to check out the KIA. I was not 100% for a KIA buy my husband said there are a lot on the road, it has a 100,000 mile warranty, and right now we can get 125% of value of our existing vehicle. Great day and great people, drove home in a new 2018 KIA Sportage. I feel good in it. Wish it got little better mpg, but I'll live!!!
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