Great Sales & Service - very professional response
by Laurence Graybill from Post Falls
November 30, 2018
Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak!
We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax.
Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before.
The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot.
My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary.
Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience.
Sincerely, Larry & Suella Graybill
Reliable so far
by Jamana20 from Pickering, ON
November 14, 2018
Comfortable. Easy to drive. I like how high I sit. Good on gas. I really like it. I would definitely recommend it. The view is great.
My car blew a rod approximately a week ago, so I needed a new car ASAP. I spent 5-6 hours perusing various car lots to no avail. I was exhausted, to say the least. Finally decided to drive to Deep Park because of their tremendous selection of cars. Met Marcus and I could tell right away that he wasn't interested in selling me something that I just "kindof" liked-to make a deal and a quick buck. He was very patient, letting me test drive a couple of cars, even one car numerous times. I decided on a Mazda, purchased it and drove home. When I got home, I quickly realized that I made the wrong decision, and I wanted another car I was looking at on the lot- a Volkswagen Eos. Marcus and his team allowed me to return the Mazda and trade it for the Volkswagen- no problem!!! If you are looking for a dealership that's only goal is to make the customer truly happy, you found it!
very reliable and powerful engine
by ChildOfGod from Yelm, WA
October 7, 2018
Very comfortable for long distance trips. Used for camping, hauling, passengers, etc. Surprisingly roomy. Seats are removable for extra cargo space. Love the separate heater and A/C controls for left/right and rear seats.
We were treated very respectfully and our car buying experience was enjoyable. I came home with a beautiful little red beauty and would do it again! Kudos to Randy! Very down to earth guy! Highly recommend him!
Most reliable car I ever owned
by Raja man from Burbank, ca
July 22, 2018
It's a good Minivan.
Never had a problem with it .
I wish I can still keep it .
But my mom needs to sell it.
Have bought several vehicles from Arrotta's and always a pleasant experience. Will be back and highly recommend to friends and family. We will be back
The perfect vehicle for raising a young family
by Springpatch from Springfield, IL
September 20, 2018
Listen, I know the a minivan isn't a "cool" car. Many of my friends bought big SUVs instead due to the perception of minivans. But unless you are willing to spend a lot of money on a high-end luxery SUV, you can't find a more comfortable or more convenient way to haul your family and all the stuff. I bought the Sedona for its safety rating, value, and amazing ride. I kept it because it is reliable, comfortable, and does everything well. It drives like a car, and gets okay mileage on the highway. And at the end of the day, sliding rear doors are soooooo much better than giant swinging rear doors. Now that the family is grown, the van is essentially an enclosed pickup. With the seats folded, I was able to haul all the lumber needed to rebuild my deck. It's almost time for me to sell -after 13 years - and I am having trouble finding a vehicle worthy of replacing our "red rocket"
Excellent experience. Chris Dogas, Jon Stewart and the rest of the crew at Lithia went above and beyond the call of duty. Thank you all so much!
Great Family Vehicle
by Sedonaowner from Alexander City
March 8, 2018
The van was comfortable, reliable, great on gas, great family vehicle. It got us where we needed to go safely and comfortably. Would recommend to others any day.
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