I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Mrs. C from Missouri City Texas
January 10, 2019
Love my vehicle and would purchase the same type of vehicle again. Several people at my church have a KIA Sorento and we call ourselves the KIA group.
I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better.
The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.
The best car ever!
by Lashawntae Kia Lover from Cleveland, ohio
December 19, 2018
I the car is the best car ever. It's very spacious, fuel efficient, and runs great. It is very reliable, haven't had any issues since I purchased it. I love the way it feels driving it and how smooth it runs. This car is awesome!
I always come to Mazda Autobarn Service since purchasing my CX5 from the Autobarn dealership and I've always been very satisfied. Reena Parmar is my Service Advisor and I've also received excellent customer care from Clare and Jason. My car is in tip top shape and the team here goes out of its way to provide great service.
KIA is the way to go!
by MMB from Springfield Ohio
November 6, 2018
The Kia Sorento is the BEST SUV out there. I have owned a 2003, 2007, and now a 2012 and I will NEVER own anything else. I am for sure a Sorento fan for life. It is spacious, comfy ride, great on the gas mileage. The interior is so very nice and the dash features are just enough and the outside style is great with no great big price. You have you to test drive cause you will for sure be a Kia fan for life too
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
Good Car Buy so far
by Robert from Tulsa
November 6, 2018
Car is comfortable to sit in and drive, We always check the leg room in the back seat and this car has better then most. Ours has the 3rd seat option which we were looking for so the grand kids can all pile in. It provably wont be comfortable for adults though. The 2.4 motor has a lot more power then i expected and get good mileage. very pleased with it so far.
Drove 4 hours, in the on and on our way within 30 minutes. Zack was a pleasure to work with and could not have made it easier
by DevanC13 from Denver, Colorado
October 12, 2018
The 2012 Sorento SX is loaded with extra features making it feel like a much newer model than a 12! Drives well and absolutely love the panoramic sunroof! Also comes with a ton of space and third road seating. The AWD, panoramic sunroof, and size will make it optimal for car camping out in the mountains.
Service agent Nick did a great job.
He got me in right away and complete the task in 25 minutes. Then he vacuumed my car.
Will not buy another one
by E1747 from GA
September 16, 2018
When we first bought the car we thought it would be great. Then after about a yr of ownership the passengers head rest came off and Kia would not fix it . They said it would cost us to fix it. Then a the car only had 54 thousand on it the motor blew. The bearings let the oil bypass and it burnt all the oil out of the engine. Kia would not honor the engine warranty because I changed the oil twice and did have paperwork. 3400 dollars later we said no more Kia anything
I was leasing a 2016 Kia Optima through this dealership and loved how smooth the process was with that car, I was in for an oil change and had decided to look into buying out my lease since my mileage was starting to add us. Dave Zaprev was so knowledgeable and kind through the whole process. After all my questions and concerns we went over the benefit of just buying a new car vs keeping my lease. The were able to get me a fantastic deal within my price range. I love my Kia and honestly would not go to any other dealership. The service from the salesmen, to the finance managers and even all the way back to the service advisors in outstanding. Thank you all again for your help!
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