I had such a great experience car shopping here! It was my first time buying a car. Everyone was nothing but kind and helpful! Everything was taken care of in a very timely manner as well! Libby did an amazing job getting me into the perfect car for myself!
We purchased a Chevrolet Cruz. Our sales experience with Manny went really well. He was always productive in providing us with clear and thorough information and ensured that I was completely comfortable with his answers, when clarification was needed. Always straight forward and willing to go above and beyond my needs! Looking forward to shopping when I???m the market and dealing with Manny Soto in the future.
The Nissan team was outstanding. They answered every question I had. They worked with me though out the whole processes. As a first time new car buyer it was scary but they made you feel comfortable!! David (sales) and the GM and Adam of the finance dept. All did a fantastic job thank you guys so much.
The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...
I have been shopping all over town for a vehicle. I went to 5 dealerships today. All of them said they couldn’t get me approved and that I needed a co-signer because i never had a car loan before, until I met Chris at McGrath Arlington KIA. He got me approved at numbers that made sense to me! I would highly recommend this dealership.
I went in on Friday to see what I might be getting into next as my lease from Napleton's was coming to an end, not expecting to get anything just yet. Until I experienced the most stellar display of customer service from their salesman, George Res. He wasn't the least bit pushy, and clearly and quickly explained 3 great options for me, not to mention his flawless and extremely thorough knowledge of the product . I chose what I thought fit me best, and then the entire sales team sprung into action. Like well trained soldiers. Removing all my belongings as neatly as possible, transferring my plates, my toll way transponder, detailing the new vehicle and having it up front and ready to roll in under half an hour, with my preset radio stations on the new vehicle. I can't thank George and his team enough. They turned a normally lengthy and tedious task, into an amazing experience that took no time. I am officially a loyal McGrath customer from here on out.
I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
I bought my KIA in Napleton KIA dealership but for service I go only to Schaumburg KIA - service is excellent, people working there are always nice and car gets serviced on time with no delays! I???ll be buying my next KIA there just because of the service department.
I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
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