On August 18, 2018 I purchased a new Kia Niro from Andrew Thornberry. At the completion of the purchase he informed me that the parts department was closed so he would send my second key to me through the mail. Three months, several phone calls, four emails and one letter later, l still don't have my second key. This is not a simple process of having a key cut, because my car is push to start, the key has to be programmed, and the key itself is a $150 investment plus the programming cost.
Andrew was great! I came in two hours before closing and was provided with awesome customer service and was walked through every step. He made sure to fix a couple minor issues before letting me take the car off the lot. Very knowledgeable and kind. Thanks again!
Very pleased with decision to look at Kings Kia. Rachel in sales was great to work with, very knowledgeable and provided fantastic service. Dealer was very fair in pricing. Would do refer to others and do business again in the future with them.
It only took us 1 visit talking with Rachael to come back and purchase our 2015 Kia Sportage! She was very patient in all my questions and answered all my concerns throughout the process. Would definitely recommend her to friends and family looking for a new Kia!
I found our new RX350L using cars.com. Nikki contacted me and we worked out a deal. I drove 5.5 hours to the dealership. Upon arrival Nikki had everything ready to go. I was pleasantly surprised that the deal was exactly as we discussed and there were no miscellaneous up charges. If there would have been I would have left instantly. I didn’t pass an employee at the dealership without receiving a sincere greeting. There was also a very nice waiting area with refreshments. My purchase experience was simple and quick. Nikki even arranged for my rental car to be picked up. Even this dealership is 5.5 hrs away I will definitely give them an opportunity to make the deal on my next Lexus.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
Very friendly advisors that understand and appreciate the service repair process. Explained everything that was needed in great detail and advised urgent needs vs those that can wait. Have gone to them several times for my 2009 Altima and will continue. Looking to buy a vehicle from them too!!
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
Latara and Tania!!Thank you Ladies so much. Yah did an Superior, excellent job on getting me in my 2018 Nissan Sentra you Ladies did a Good job @Jeff Wyler Nissan Fairfield Ohio. You Rock. Thank you for your help!!!!
We ended up not buying a car through Sweeney, but not because of anything they did - we were looking for a pre-owned car in a brand they don’t generally sell. They had one on the lot and Michael Meyer answered all my questions and was really helpful, but the timing didn’t work out on my part. We ended up buying a certified pre-owned from that brands dealer, but we will definitely keep Sweeney in mind for future car purchases!
I have worked in the car business for the past 9 years so I'm very critical when it comes to the car buying experience. I almost didn't buy from them because I was apprehensive because of their review rating. However, the deal on the vehicle was worth trying Jake Sweeney out and I'm very happy with my experience with them. My sales person was Brent and he was a straight shooter, very thorough, and an excellent communicator; which is qualities you want in a sales person. The finance manager was DJ, he had the same great qualities as Brent, was not pushy about warranties, and got us in and out in a good amount of time. There is nothing worse than having the car buying experience soak up your whole day, and with them I was in and out under two hours. DJ also got me a fantastic rate on my SUV, my insurance company's APR quote was almost double what DJ got me.
I would not hesitate to purchase another vehicle from Jake Sweeney. I got a great deal, had an awesome experience with the staff, they have strong financing available, and they are respectful of your time.
I will start by saying that Brian in Fiat service is WONDERFUL he is always attentive and available to answer any questions. I went in for an oil change and headlight repair. While waiting I started browsing cars and met Pete. Pete was initially attentive and discussed with me purchasing a new car. I advised Pete that I was upside-down in my current loan. Pete said that I may qualify for a certified new car. I picked out a car and it went downhill from there, Pete became distracted by phone calls, visiting customers, and another customer that he had left on the lot. I suggested to another sales person that he should take over with me and let Pete deal with everyone else. Pete then advised me that I would only receive 1 hard inquiry on my credit report I then should him where Equifax had already notified me of 3 inquiries. He then said that my Husband needed to be present so I should come back, I advised him that my spouse did not need to be present so he eventually obtained permission via text from my spouse. Then he made me feel that I should have $5000 to put as a downpayment after I told him that it was $500. Then he told me that finance had 5 other loans that he was working on (hmmm i did not see any other customers) and again I should come back (i get the feeling he is trying to get rid of me) finally he said that he would also need paystubs- I told him this was not the first time I have purchased a car and they do not need paystubs until the end. I finally gave up and left. As a side note there was 1 finance person in the office and several of the sales people were going into the office to discuss personal business, perhaps if they left him alone he would have gotten more accomplished.
Ryan had the vehicle waiting for us when we arrived. He was more than knowledgeable about the vehicle that we were test driving. We didn't get the, "I'll have to check on that" routine. Once we decided, the process was within reason and the dealership went out of their way to find the best deal on financing. Before we left, they rewashed the vehicle, topped off the fuel, and dropped off our rent-a-car for us. Coming from Lexington, we were quite satisfied with our purchase.
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