I found a car on Cars.com from Kia of Des Moines and fell in love with it. I had some rough go arounds with dealerships and I was little nervous about dealing with another but Manny and all of the other employees there we so kind and worked with us to get the best price and the best car!
I had a great experience with Gus Danso the other day when I traded my car in. Very helpful, didn’t pressure my into anything I didn’t want to buy, and he knew what he was doing. From the moment I walked in, everyone was extremely friendly and helpful. Would highly recommend and will definitely be back when I purchase my next car! Thanks again Gus, you were awesome!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was first overwhelmed by the Kia Soul which I ultimately bought - spacious and refined performance far greater than what I expected. Tim, my salesperson, was a gem. He was fun to work with and made the buying process painless.
Mr. Sexton and the team and Kia of Des Moines did a great job helping my husband and I through the selection process buying our 2018 Kia Sorento. I truly appreciated the help, no pressure sales as well as the time after purchase of the service personnel that went through all of the ins and outs of the new vehicle. I will definitely recommend your dealership.
Was a very nice and relaxing experince. Everyone was very nice and helpful. Will recommend then and will use them in the future.
Love my new car.
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