I arrived at 1pm for scheduled appointment and was met by the service manager. Greeted with a smile and a handshake. He told me what was going to be done and how long it should take. Even though they were short handed on that day, my car was washed, repaired and returned 15 min earlier than promised. You can’t beat that for service.
Good family car
by MnLynd from New Richmond
December 13, 2018
I wish I would have got the 3rd row seating and power seats, but that doesn't taint my review. We use this car to haul our 18 and 19 year old daughters around on family outings (when they're home from school). It's the first AWD car I've ever owned and I love that it feels sturdy when behind the wheel. One change I'd make is that the storage up front seems cramped. Maybe I just keep too much there.
The car buying process is just so long I actually hate buying cars & having to go into dealerships. Some sales people are snakes! But Lani was great made the process painless & made sure all of me and my moms questions were answered & taken care of!
Very nice SUV
by ronrieger from Richmond, TX
January 11, 2019
Nice looking. Good fuel mileage. Enjoyable to drive. Inexpensive to service. Nice long new car warranty. Quality made vehicle. Handles well. Runs great. Audio system has great sound.
I was hesitant about buying from them but the experience was fantastic! I would highly recommend them to anyone looking for a quality used car. Eugene was the guy that helped me and I felt very comfortable buying a car from him. Everyone there was very polite and helpful. The receptionist were excellent also. I cannot say enough great things about them. I would like to meet the owner and express my feelings about his dealership.
Awesome SUV for The Money
by Dill99 from Vine Grove Ky
January 6, 2019
This car was nice loaded with tech features and safety features. Easy ride and drive plenty of leg and cargo room. Window tint was nice on windshield and windows. Good on gas and reliable.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I look good parked beside a Lexus .
by Rambling rosa from El Campo, Texas
January 8, 2019
Comfortable heated seats. Interior upholstery stays clean. Back up screen is so helpful, especially in mall parking lots. Lots of leg room available in rear seats. Plenty of cargo room in rear.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Still spacious for a Mid-Size SUV
by MIckey007 from Grand Junction, CO
January 1, 2019
Initially I was concerned about the Mid-size nature of the Sorento, but have become pleasantly surprised by its features and spaciousness. The telescopic steering wheel plays big role in comfortable entry and exit. The seat adjustments assist in multi-directional adjustments for maximum comfort. Good all-around visibility is excellent, too. Its peppy get-up-and-go gives it a sporty feel. A great car at good price, too.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Both the 2014 and 2016 Kia Sorento's are the best
by JLG photographer from Walled Lake, MI
December 18, 2018
The Kia Sorento's Turbo -4 engine is a wonderful performer!!! The seats are styled and sized just perfectly too. The Sorento is a very comfortable and easy to drive and park automobile. My wife and I are eagerly awaiting to buy the 2019 model as our next car as soon as our present lease is up. We think that buying it is best for us.
Love the vehicle. I've owned number of Japanese, German and Korean vehicles. This Sorento is definitely on top of the list. Very comfortable ride, reliable, roomy, amazing in the snow and good fuel economy. I would definitely recommend this vehicle to other people that out there looking to purchase one.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Economy & comfort
by Redbill01 from Maplewood
November 29, 2018
It is the first import that I have ever owned. It is comfortable, easy to drive, acceleration is very good, it is so far a really good car and I'm happy to own it.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Value for money SUV
by MGR from Milpitas
November 28, 2018
I was checking to buy a SUV but also have good boot space. If required needed the additional 3rd seat row specially when guests visits. This is value for money. Good boot space when the 3rd row seat isnt used. Good leg room. Leather seating, lane change indicator etc makes this even better.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I took my 2017 Camaro SS 1LE to Premiere for a squeaky noise coming from the back end. It took them a few days to figure out exactly what was causing the noise but they finally figured out it was a bad strut and they replaced it under warranty. Jeff was great to work with and easy to talk to. I???ll continue to do business with Premiere.
by Elaine 452 from New Port Richey Fl.
January 4, 2019
This car has a bad problem when you step on the gas pedal the car feels like it stalls it like the gas is not getting to the engine, I had it at the dealership 3 times already they say nothing is wrong with it. I have almost been hit a lot of times.
Almost fixed everything , for the most part everything I took it in for was fixed . I still have an issue with my temperature gauge malfunctioning. Got to reschedule a visit to have it checked out more thoroughly. It could also came with a courtesy wash since my car was twice as dirty when I picked it up as opposed to when I drop it off , plus it smelled like gas and oil. Other than those two issues I don???t have any other complaints. The schedule maintenance was high in price also but hey what you expect nowadays.
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