While a purchase was not made, The sales person we met with was a pleasant change from other dealership sales associates we have encountered. There was absolutely no pressure or pushiness to buy a vehicle. He listened to us, was attentive and very knowledgeable. If they find the right vehicle for us, we will most certainly purchase from McLaughlin Motors.
I expected a higher standard from a Cadillac dealership...
by Drlobacz from DealerRater.com
November 0, 2018
I recently found a beautiful ctsv Cadillac here. I live in southern Indiana, so I had to fly up and get it. On the test drive I noticed a knocking sound from one of the tires. The salesman, kris, informed me it had new brakes, and that was probably the source of the knocking. He assured me it passed the shops checklist to sell, and that it had new brakes and tires. He tried to sell me on the fact it was a brake getting ???broken in??? I explained to him that I had a 6 hour drive home and that I would have it checked out when I arrived home, when it was checked I found that it was a couple hundred dollars worth of repair. Not a huge expense, but aggravating that it was an issue that passed their inspection and now the salesman/dealership won???t claim the issue was there when he sold me the car. I expect a Cadillac dealer to be held to a higher standard... If they respond to this review, and the situation changes, I will let you all know.
Most important thing to me is they listened to me- to make sure I got exactly what I wanted, not just what they wanted to sell me. From the salesman, to finance to delivery, everything was great - I was treated exactly like I wanted to be treated in every respect.
It was a pleasant overall experience. My salesman had several options ready and pulled up when I arrived. He helped me make a decision that suited my budget and well above my wants and needs. I also left a personal item in my trade in vehicle and he got it back and offered to bring it to me.
I had the best car buying experience. They made the whole car buying experience easy and professional. I would definitely recommend buying a car from these guys. I'm in love with my new car, which I bought a 2018 Mitsubishi Mirage.
We have stood by Lujack's even through some service problems, which they always listened to, and have resolved.
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