Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
Lauren carnprobst was absolutely great.She was very very helpful in our purchase and followed through all the way . Service department was a little lacking we had 2 concerns they fixed the main one . But you Can Trust Lauren her word is gold .
Excellent experience! The sales manager gave me a solid price for the exact car that I wanted over the phone and since I had already done some research I knew it to be a a good offer. While they could not find the exact color that I wanted, they did the very best that they could searching availability in a number of states and we were satisfied with that. When we came to the dealership there were no tricks at all. We were introduced to one of their top salesmen, “Big” Lou, who immediately took us for a thorough test drive without rushing us in any way. He never pressured us and was willing to take the time to answer all of our questions and make us feel very comfortable about moving ahead. This is an excellent dealership and we are pleased to be writing this very positive review for Galeana Kia. This is the second Kia Optima SXL that we have leased from Galeana.
We live in the Cape but traveled to Ft. Myers because we read such good reviews online about this KIA dealership. And BOY were they right! Franly was our sales rep. He was knowledgeable, not pushy ... and the process was enjoyable. I highly recommend Galeana Kia. They ROCK!!!!
I love after getting my service I get two months of Sirius!
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