After driving my car that I got when I was 16 for the past 13 years, I was a little rusty on the car buying experience. With friendly salesmen who weren’t pushy, I was able to make a deal in a relatively short period of time and felt great about my experience.
We had a wonderful experience with Joe. We were looking for used but bought new because of Joe. I would recommend going in to see him any time. He was professional and nice as was the rest of the staff. No pushiness and the dealership was very clean and neat. The best part is the staff picked the perfect car for me and I love it!!
Beat service ever. Friendly techs. Very good at explaining what they did.. Also received print out with pictures of parts used. Will go back.again.i have never had such great service before anywhere.. They even washed my car no charge LLP
Over the past week, I was casually shopping around the town for the best potential deal for a newer vehicle. I came across an offer that lead me to Medved Kia, and I am grateful that this was the first offline visit!
I'd also like to add that I was NOT expecting my visit with Medved Kia would lead to me picking up a new vehicle. I was just expecting to get some information, and possibly return in the near future. I ended up getting a lot more than I bargained for.
My sales rep Madison Baca was super helpful throughout the entire sales process. Plus, thanks to the diligent efforts of the finance team, they worked with me every step of the way — was professional and very supportive in getting me into the vehicle I wanted. They even took the initiative to offer me lunch, since they felt I had been waiting for quite some time.
My experience here, by far was the most enjoyable car buying experiences. I wouldn't hesitate to recommend them to my family/friends for their next potential purchase.
Thank you! I love my new car so much!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I purchased a Kia Sportage here about 2 months ago. I was stuck in an upside down payment on my old car after a bad deal and really wanted to replace it with something I was happy to make payments towards. After talking to someone on the phone about it, I drove down to the dealership. I ended up working with Tom, and he was great! He answered all of my million questions. He was patient and didn't make me feel like he was pushing me into any decision. He even let me leave with the car, in the middle of all of our paperwork, to go to my daughters soccer game. After driving the car that few hours, I was sure I wanted it and brought it back to sign papers. A few weeks after buying it, someone from the service department called, introduced himself, and let me know to call him for any future needs or questions about the car. I am definitely happy with the customer service and the car I received from Medved Kia!
The entire operation is amazing. I was lucky enough to deal with Samuel Mittan and Mike Molliconi..
I have purchased many vehicles over the years, but the time I really thought the treatment was the best I have ever had. These gentlemen are straight shooters. Nothing to hide or bend the truth on. They do not try to keep you there and wear you down or try to talk you into something that you really do not want.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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