Top Notch Service at Herb Chambers Kia of Burlington
by 3kiafan from DealerRater.com
November 27, 2018
As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience with Sales or Service. I don't know what else there is to say. The people are all friendly and service oriented. The only complaint I could muster up is the parking is tight. I feel for the staff having to maneuver vehicles there. They make it work, though and really, the experience us about the people and the relationships built. A+ to all the staff.
Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
Great service and an honest assessment that my Soul???s brakes were fine and did not need replacing yet. I know plenty of dealers where service will push customers to do replacements ahead of when they???re needed.
Arrived and service person explained what was needed and that due to age of suv bolts may break if badly rusted so may not be able to fix. Told me they would see if ok or not and let me know. Came out and advised bolts could be removed with out breaking and fix was in process.? Very pleased with level of detailed expectations and work done.
I???ve been coming to Kia Burlington for over a year now and have worked with Diego, Jen and Cesar for the entire time. Each time I come, I am greeted by name and welcomed so warmly, which means a lot to me! They have always gone to great lengths to make sure my car leaves the premises better than it came in, and that is for every single visit. I???ve never had a problem at this dealership and will keep going! Blessed to see these guys and gal a few times a year!
Gary in service was great. Very professional & sociable. He was so informative. He explained everything I needed . He also made me aware of what I might need in the future so that it will come as no surprise to me.
I am continually impressed by the service department at the herb chambers Kia dealership in Burlington,Ma. From the minute I step in the door to the last step out of the building. They listen to my concerns and offer suggestions which can be helpful as I learn my car over time. Very reasonable costs for service and service was done quickly.
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