Buying a car from here was the best experience I’ve ever had! I have been taken advantage of in the past, but from the moment I spoke to my salesman Kelvin it was different. This was the first time I felt like I wasn’t being taken advantage of and the whole process was fast, but without me feeling rushed or pressured! This place makes you feel like family and I respect and value that! Thank you so much Kelvin and Christina for being great people
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I am so appreciative of Rich Purdy over at Kia of Puyallup. Not only did he make my first car buying experience stress-less, but he did so with such poise and professionalism! Rich made sure that I got everything that I wanted and needed in my new Kia Forte, and the paperwork was a breeze once everything else had been ironed out. There's no one who will make your experience more worth it than Rich Purdy. Thanks Kia of Puyallup!
Rich is the BEST! He is professional and went above and beyond to help me. I really don't like the whole car buying process but Rich made it a breeze in minimal time. While I was visiting I had the opportunity to observe him helping other clients as well, and with such efficiency it didn't intrude on my time at all. It is clear he truly cares about his clients, and that was refreshing to see. Thank you Rich.
Had a good time talking about the differences in features, pricing and what i could expect out of my warranties and car performance. Gave me lots of good options and let me decide when i wanted to make a choice. Would definitely recommend
We made a quick call, to ask about holding the car we found online. Rich Purdy was waiting for us. No pressure sales, and painless financing. They worked seamlessly with our credit union, and loaded us up with caffeine before we left. We're already discussing when it's time for our second vehicle to get traded in, we'll be going back to Rich at Kia of Puyallup!
Rich Purdy was my sales person. He understood what I wanted and did everything possible to make it happen. I did not expect to leave with a new car. I love it. Thank you.
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