Luke & David we soo helpful. They were never pushy and did not waste time trying to sell us on something we did not want. I received an email quote from David, we went to test drive the car and within a short time, we had a new Kia Sedona!! Such a great experience!
I had an amazing and easy time shopping for a new car with this company. The customer service was exceptional, Makayla Becker was so sweet and provided me with all of the information I needed. She also was able to answer every question I had for her and provided amazing suggestions! I would Recommend anyone to go to this dealership and speak to Makayla. She made my experience than I've had at any other car dealership. 10/10!
by Caroline, 3rd time Kia owner from Lansdale, Pennsylvania
December 18, 2017
Mckayla, was a pleasure to deal with. She was knowledgeable, friendly, efficient, and I would recommend her to anyone wishing to buy a car. Her follow up after the sale was efficient and considerate.
Mclayla is an asset to her company.
Shopped between 3 different Kia dealerships and Kia of West chester was the fastest to respond and made everything really easy and fast. Didnt have to wait a whole day inside to do the paperwork. Made a friend out of my salesman, Russ
I have always experienced outstanding service by Denis and his service team. He has always been polite, courteous and efficient. This is my third Sorento from this dealership and I don't plan to go anywhere else for my servicing or my next vehicle.
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We were searching for a gently used XT5, and Delaware Cadillac had one that looked great. Mike Cassidy was our salesperson, and he was terrific. Price, color, and options were just what we wanted. Cutting the deal was easy. When we arrived a few days later to pick up the car, the detailing of the vehicle was as good as I have seen, and I have owned a pile of cars. Put is next to one brand new and don't look at the odometer, and there is now way you could tell it was not brand spanking new. We love the car, and appreciate the professional treatment we had at Delaware Cadillac.
Went to murray Kia after spending 5 hours at another local Kia. Alex and Roger were absolutely amazing. I called with the current deal I got and alex promised me he would get the price I wanted over the phone which led me to coming out to the dealer. I got to murray and I was already assigned to Roger from an online inquiry I made a few days before so Alex switched me to him which speaks wonders for his integrity as a coworker and as a person to give away a sale. (kudos for that alex) Roger was outstanding. He ensured me that he would get me the price the other dealer wouldnt and made me and my wife feel right at home. We purchased the Kia sorento sx and did not feel the least bit unsure about the purchase. Murray Kia is nothing but professional and courteous and really makes you feel appreciated.
I purchased a car from this lot and it was a much easier process than I thought. From the time that I showed interest to the time that I left the lot my questions were answered timely and my time was well spent. Loreal was a huge help in the car buying process and her customer service is unmatched. As a first time car buyer I was welcomed and treated with the best intentions.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We had a great experience and we love the car. The salesman and all of the sales staff who helped us out at the dealership were great and attentive to our needs.
We were looking to lease for the first time and it all worked out to our satisfaction.
Kia always sends me deals when it's time for service on my car, the associates are super friendly and always makes me feel like I'm part of the family.
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