I had to leave a review after the great experience I had at Matthews KIA. I am new to the area and was looking to trade in my car for a new Sorento. I saw an ad online and decided to give them a shot and I am happy I did. My experience from the internet department all the way to finance was great. The whole staff answered all my questions and I felt that they had my best intentions at heart. If you are looking for a vehicle trust me when I say giving Matthews KIA a shot will be worth it. Thanks again for helping me with my new vehicle!!!!
I just purchased a new Kia Soul from Mathews Kia of Cartersville Georgia and I live in Tennessee. Yes, the drive was well worth it, and I passed many Kia Dealerships on the way as well. The GM, Darren Matthews was THE reason I drove over 2 hours. When I spoke to Darren Matthews prior to purchasing a new Kia Soul, his promise of exemplary customer service held true. So if you are looking for a Dealership who remembers that the Customer is the reason they have a job and should be treated with care, then look no further than Darren Matthews! Dont just take my word for it, go to Mathews Kia of Cartersville Georgia and ask for Darren Matthews and experience their Customer Service first hand.
I can't say enough about Lavar. He actually sold me my Sorrento. He was an excellent salesman, and now in Service, he continues to exceed my expectations! He brought snacks in to us in the waiting area, apprised me of how my service was going, and finished my job before the expected time. He is always upbeat and personable. Lavar is a rock star!
Rebecca Newman our sales person was great, she helped find the right car for our needs and helped tremendously in getting financing. However, when we arrived at the dealership we were hounded by TK who wouldn???t even let us get out of our car. I advised him that we were working with someone else and he still proceeded to follow us and wouldn???t leave us alone. It was extremely uncomfortable and I almost turned around and walked out.
Leanne was great to work with! She helped me to make sure my car was taken care of, from warranty/recall service to everyday maintenance items. She wasn???t pushy. The visit took a little while, but I left feeling confident that they hadn???t overlooked a thing.
From start to finish this is hands down the best place to get the car you want. I knew exactly the car and features I wanted included and got exactly that at a better price than any other lot could have offered. They worked around the budget I had and made sure I got exactly what I wanted. If you looking to buy a new car i highly recommend you start your search at jim ellis kia. Also I would highly recommend using souheil baghdadi as your salesman. He was not only knowledgeable and hard working to ensure we got the best experience but he even walked the lot in the rain with us on a very cold day.
Service is always excellent. Cathy is a great service advisory. Always follows up. She is personable, experienced and trustworthy. Five years working with this dealership and I???ve always been pleased.
Was one of the first people there at 7:30 am. Was greeted by a KIA workers, she was friendly, helpful and last but not least fast. Work was done under 1 hour. When my car was done, they escorted me to the car and open my door and wish me a good day. My car was clean (vacuum and wash) my car is usually clean but I live close to the wood so daily I???m picking up little debris and it travels inside of my car. But you get what I???m trying to say, lol...
I worked with Tia Mack when I purchased my new Kia Sportage. Tia was incredibly helpful and patient through the entire process. I never felt rushed or pressured. She really listened to what I needed and wanted out of a car. All in all Tia was fantastic! I highly recommend working with her if you're in the market for a new car.
Every step of the way, I was treated with respect, my needs were anticipated, and both time and cost estimates were spot on! Thank you!
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