I would like to amend my previous review of this dealership there was a communication error the proper people did not get my messages so my issue was never addressed they have now contacted me and are going to take care of everything so I really appreciate what they have done for me, it was a very seamless buying process it was very nice car for a good price.Nice to have a small local dealership take cares!
We thought our sales person Pete Ruiz did very well as a sales associate and we enjoyed the sales process and working with him. The low key approach was just right. The Soul is working out well. We both enjoy driving it. It???s comfortable, the fuel mileage is better than the specs, we???re getting 30 ??? 31 mpg driving in the city. So that???s nice. The experience was professional, friendly and enjoyable. Pete was great to work with.
They had a good selection of vehicles. Dennis Cardinal was my salesman. He was very knowledgeable. He worked with my budget. He had all the information I needed to make my decision. My paperwork was handled and the communication was spot on. Thank you Russ Darrow!
So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the purchase of the car). It's quick, it's easy, and everyone is on the ball. Desmond and Jonathan in the service department i know specifically are lovely.
I went in expecting to purchase a used vehicle or something I didn???t want. Kenney Crump changed that and took the time to give me all of my options. I ended up getting a car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Kenney Crump from Russ Darrow. It was worth the hour drive to get there from Madison, WI.
Thank you for your thoroughness in investigating my car???s issues. I was very pleased that the Service Rep was able to properly diagnose my car???s problem. Previously, I had my car at another Kia dealership for the same issue, but they weren???t able to identify the problem.. It was serious enough that had it gone without repairs, it could have been catastrophic. Thank you.
My experience working with Dennis and Greg was nothing less than exceptional. The customer service that was displayed was beyond the norm. The effort put forth towards finding just the right car for our family was very appreciated. I look forward to referring this dealership to many of our friends and family.
Everyone has always been helpful any time I have visited this dealership.My most recent visit was because I am having an issue with my vehicle and because I have confidence in them it made me feel better to go there to get this taken care of.The people are always helpful and even give me good advice on what is actually needed for my vehicle .I have always gotten a realistic expectation in getting service and I genuinely enjoy coming there .
I came in after being contacted by the sales guy who had leased me my previous car. He knew my lease was about to be up and was reaching out for another sale. I had been inquiring about cars, but I was also over on miles and had 2 months left on my lease, so I was a little nervous. The experience was very positive. Mike Duda did a great job telling me about what he had available and putting together a great package for me. I was there for about 3 hrs, not the usual 5hrs. I'm paying a bit more than I wanted to be, but it's a great 2019 Kia Optima!
My wife and I purchased our vehicles today and they was nothing short of amazing. They have great customer service and really take care of they customer and Our Accounts manger Shawn was awesome and I spending clients his way. Shawn and his associates are great at what they do keep up the good work
Michael Duda got me out of my high interest car loan and found a way to get me into my dream SUV with AWD. I???m in a Sportage Lease and could not be happier, the General Manager of the dealership Kevin Minley got involved and made it all happen.
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