New and used 2025 Kia Sorento for sale near Madison Center, CT

Service was excellent. Didn’t take too long. Waiting area is nice, plus they have alot of cars to look at. Car is a year old and I still love it as much as the day I got it!

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

I was beyond satisfied with the experience I received. I am very happy with my new car! Felt that I was treated with the upmost respect

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

Recently I had an issue with my vehicle that was an intermittent problem. I worked with the service Rep, Brian, to deal with the issue. Instead of just saying there was nothing wrong with it after checking the vehicle in the service dept, he suggested leaving it with them so that they could run the car and then check the problem. This service was covered under my warranty so they were not just trying to get more money from me. I really appreciated his trying to resolve the problem I was having! The funny thing is I saw the new 2022 Kia soul and decided to turn my current Kia Soul in and purchase the new model from them.

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

excellent service very friendly staff Best dealership in the whole North East , very professional, knowledgeable and informative, keeping you posted and make you fell more welcomed.Highly recommended

Super easy buying process. Andrew gave me side by side comparisons of different trim levels with no pressure to pick the more expensive vehicle. Carlos in finance made leasing a breeze. Thanks to GM John for his help throughout the process and to all the staff for being so friendly and congratulatory! I love my new Sportage!

The service and sales department provides excellent support. The management team has done an outstanding job training their employees in customer service, creating a positive environment for both customers and team members

Just brought in our 2021Seltos for the piston ring inspection. Service rep Marissa and Service manager Reuben and his technician were so very polite, assuring, and informative. They always go a step beyond in servicing our Seltos and earn my rating as Excellent !

Always a pleasant experience with a great staff and a wonderful facility. I highly recommend them to anyone for really professional service

Always take my car to Napoli Kia friendly service associates and do there best to get you in and out

Wafa was great !!!! She made the whole experience enjoyable . I would definitely recommend her to anyone looking for a vehicle.

Brought car in for recall and oil change. All done quickly and Marissa is very nice and professional.