We could not have had a better experience working with Tyler Ryan at Universal Kia. From the initial call, to driving away in a new (used) car, it was as painless as it possibly could be. Tyler was friendly, patient, he listened, did what he said he would do, and was honest. He worked around our schedule and never pressured us with the ???car sales tactics??? most of us have become accustomed to when car shopping. I would have no problem recommending him to anyone I know.
Awesome SUV for The Money
by Dill99 from Vine Grove Ky
January 6, 2019
This car was nice loaded with tech features and safety features. Easy ride and drive plenty of leg and cargo room. Window tint was nice on windshield and windows. Good on gas and reliable.
Came to get a vehicle and was greeted at the front door with a smiling face. Waited no time for Phillip to help me and my husband out. Choose from 3 vehicles. All in great shape. Phillip was great to work with. Will recommend all my friends.
Most reliable car I ever owned.
by Sissy from Acushnet, Ma.
December 20, 2018
This car met all my needs. Excellent on safety. That's why I bought it. Good stability. Best feature is the back up camera. Especially if you have children. So many accidents happen with children.
Tim and JT made this a smooth and easy process. I have had issues with other dealerships in the past. These guys have it done with their process. AM
Still spacious for a Mid-Size SUV
by MIckey007 from Grand Junction, CO
January 1, 2019
Initially I was concerned about the Mid-size nature of the Sorento, but have become pleasantly surprised by its features and spaciousness. The telescopic steering wheel plays big role in comfortable entry and exit. The seat adjustments assist in multi-directional adjustments for maximum comfort. Good all-around visibility is excellent, too. Its peppy get-up-and-go gives it a sporty feel. A great car at good price, too.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by Elaine 452 from New Port Richey Fl.
January 4, 2019
This car has a bad problem when you step on the gas pedal the car feels like it stalls it like the gas is not getting to the engine, I had it at the dealership 3 times already they say nothing is wrong with it. I have almost been hit a lot of times.
I wish I would have got the 3rd row seating and power seats, but that doesn't taint my review. We use this car to haul our 18 and 19 year old daughters around on family outings (when they're home from school). It's the first AWD car I've ever owned and I love that it feels sturdy when behind the wheel. One change I'd make is that the storage up front seems cramped. Maybe I just keep too much there.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
WE LIKE IT
by DK JONES from ZANESVILLE,OHIO
January 7, 2019
ITS A GOOD CAR WE LIKE IT A LOT. ITS A GOOD CAR WE LIKE IT A LOT. ITS A GOOD CAR WE LIKE IT A LOT. WOULD RECOMMEND IT, THANKS
Choose to work with no other companies only Wholesale inc. Cavender, Lukas, and John are some awesome paperwork. This will be the second vehicle I???ve purchased with this company and as long as they keep people like this I will continue to purchase in the future.
by Mrs. C from Missouri City Texas
January 10, 2019
Love my vehicle and would purchase the same type of vehicle again. Several people at my church have a KIA Sorento and we call ourselves the KIA group.
This is the second time I have used Wholesale Inc to purchase my car. Both times my experience was great. They listen to your wants and your needs they find you the car that's going to fit you they're very patient and very kind. Great prices on wonderful dependable clean cars.
Both the 2014 and 2016 Kia Sorento's are the best
by JLG photographer from Walled Lake, MI
December 18, 2018
The Kia Sorento's Turbo -4 engine is a wonderful performer!!! The seats are styled and sized just perfectly too. The Sorento is a very comfortable and easy to drive and park automobile. My wife and I are eagerly awaiting to buy the 2019 model as our next car as soon as our present lease is up. We think that buying it is best for us.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best gasoline mileage of any vehicle we have.
by William R. Lee from Rosenberg, Texas
January 9, 2019
Very comfortable. Plenty of room and, yet it does not feel like a big car. . Fun to drive and loaded with safety equipment such as backup camera and lane recognition warning.
Well you get lots of help when you're looking to buy...get car home find things that don't work, contact your salesman by phone and email get no response. you would think that they would make sure everything was working before they put the car on the lot
Best value for a luxury SUV out there
by CrazyBiker from Fremont, CA
January 4, 2019
It has luxury quiet interior with luxury features and warranty at mainstream prices with great reliability. Can't get better than that and I crosshopped against XC-90, MDX and QX-60. It has the most efficient use of space with ample legroom for all 3 rows while keeping the exterior dimensions small and with good handling and easy to park/commute in. Only wish it had a bit more cargo space
Mr. Ronnie & Mr. Mike Of Universal Kia are absolutely amazing! I am grateful for their time and great customer care. They are a true example of those operating in excellence. Thanks again gent???s & Universal Kia HH Kindest regards, Natasha O.
by SCMomma from Jasper County, SC
January 14, 2019
I previously owned the 2011 Sorento. Loved it so much, that I put 175,000 miles on it. I upgraded to the 2019 Sorento. Love the heated seats, dual climate control, the 3rd row will be nice when I have a car full of people, and I love the backup camera.
This was my first car buying experience, on my own. I was quite apprehensive, as I had heard horror stories about people being pressured to buy what they really didn't want by pushy salesmen. Ben Auert was friendly, professional, and patient. He took his time and made sure that I understand every part of the car buying process. At no time did I feel pressured or bullied. Ben even took the time to help me get the bluetooth/UVO app set up in my car. I now have a my first new car, a 2019 Kia Soul, and I couldn't be more pleased! Thank you Ben and Universal Kia!!!
The car has good power and rides smoothly.
by Fishfan from Watertown, CT
January 12, 2019
The leg room and head room are good for bigger individuals. I wish the driver seat was wider and didn't have the upturned flares on the sides. They are firm and can be uncomfortable on long trips.
Love the vehicle. I've owned number of Japanese, German and Korean vehicles. This Sorento is definitely on top of the list. Very comfortable ride, reliable, roomy, amazing in the snow and good fuel economy. I would definitely recommend this vehicle to other people that out there looking to purchase one.
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
I like my Sorento
by Andrew from New Orleans
January 2, 2019
Good value for the price.
Best warranty out of all manufacturers.
Cheap maintenance cost.
Good gas mileage.
Good cornering stability for a SUV.
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