I have been here before for warranty work and was impressed with each visit. Normally I find car buying stressful and irritating. Just had the best experience EVER at billion auto kia iowa city. Manager and sales staff are friendly and professional. Totally stress free experience!
Me and my husband decided to go through major changes after recently trading our older Kia off and then decided we couldn’t afford that anymore and we went shopping around and The billion team seemed to be the best fit for us. They helped us get a great deal and find the perfect vehicle for us (which ended up being a newer model of the one I had prior to the one we just traded) and they helped us with all of this over the phone, email, texts, etc. and we live 1200 miles away! They were able to meet us at a half way point since we happened to be visiting family halfway we met with their drivers and picked our new vehicle up! I fell in love with Kia the first time I had one and I just had to go back! Thank you to the guys we worked with, you made this an easy and smooth option for us!
Excellent service! The sales representative who sold me my Kia Sportage was professional and helpful. He did a great job explaining features and options and was patient with my five-year-old daughter who accompanied me through the process of purchasing the vehicle. Thanks, Corey!
Pretty much can't say enough good about these guys! I'd been shopping for a used Jeep Commander for a week or two near my hometown of Minneapolis, MN. I looked at a couple and they both had issues. I broadened my search and found one for sale from 391. I explained that I was interested and would drive down from Minneapolis to buy it if it passed an inspection. Before the inspection, Prentice took more detailed photos of every little issue and sent them to me. Then he personally drove the car to third party shop for inspection. It checked out great except for two issues that 391 repaired at NO COST TO ME. We had already agreed on a price if it passed inspection, so they just fixed that stuff and didn't increase the price. I drove down the next morning, and after a test drive, and 5 minutes of paperwork, I left with the car at the agreed-upon price. I've had it for a few weeks now and absolutely no surprises. The price was lower than all the others I was looking at, and the vehicle is in better condition. Next time I'm in the market for a used car, I'm actually going to call down there first! It's well worth the drive for someone you can trust, and an unbeatable price!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I saw several vehicles of interest in their inventory on Facebook Marketplace and drove an hour to see and test drive three different vehicles. I did not call ahead, but was instantly greeted and allowed to set my own agenda and test drive all three vehicles. The salesman, Kevin, was very accommodating and helpful with no pressure at any point. Once I identified the vehicle I preferred, I found them to be forthright and fair in negotiating the price, including my trade in. From there, their Finance Manager, Kai, was very helpful in completing the paperwork and accommodating our schedule. I had a five star experience and would gladly recommend this dealership to anyone in the market for a used vehicle.
Moe spent over an hour going over everything in my car and showed me how things work. He was so polite and very knowledgeable. Kristin in finance had everything ready and was in and out in very little time. Both were very friendly and made me feel like the queen for the day. Thanks for an easy day buying a car !
I was greeted right away. The sales and finance people where very friendly and helpful. They answered all of my questions. Nick asked what I wanted and the 1st truck he brought to show me was the one I bought. I would definitely go back to Mcgrath’s to buy a vehicle in the future. If you ever go to McGrath Chevyland asked for Nick Gordon he will help you and treat you good.
I was driving in to work and all of a sudden I had warning lights come on in my Trax. I had no idea what was wrong. So, I pulled in to Billion Chevy. It was a little before 7:30, and I didn't have an appointment. They took my vehicle right back and checked it. Nothing was wrong. They thought it was just from the sudden change in weather to cold temps. They reset the computer and checked the pressure in all of my tires. It was fine after that.
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