Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
By far this was the best vehicle purchase I’ve made. The price was right, the financing was negotiated to a much lower rate than originally presented. The staff at this dealership worked hard to get me the best deal on my new car!
My salesman Felipe was awesome! Asked what I was looking for, assisted me immediately and was a no pressure salesman. When it came time to purchase, very easy, no haggling and in and out in less than an hour! Anthony, my F&I associate worked on getting the best cost and was super friendly and easy to talk to. Overall great buying experience!
My family has purchased a few vehicles with Royal and our experiences have been first class, because of Danny Nuccio. He makes the customer feel as though he is their personal salesman, and always goes above and beyond. His personal service style and straight forward communication will have us going back to Royal again. If you are looking to buy or even just test drive, he is the man to go to. His job is to keep the customer from going elsewhere, and after your experience with him, you won't want to. Thanks Danny for always being there for my family, even for the small requests.
I just hate the wait time when u bring your car fo
by Bs from New Orleans
October 6, 2018
Nothing to say really just hate the wait timing to get your car services an they don’t give out loaner until your car ready but other then that the wait timing could get better.. thank to Donald n ms Stacie from speeding up the work on my car..happy costume
Very professional, friendly, and knowledgeable. Quick service. Easy to understand. Delivered when promised. Reasonable price. Nice waiting area with refreshments for customers. A place I will highly recommend.
On yesterday I went to Matt Bower Nissan to look around, not to buy are trade in. When I got there I was greeted with great service. I spoke with John Godfrey who assisted me by any means necessary. I was not looking to leave off the lot with a car, what’s so amazing I didn’t ask to see the cars he pick one out for me and it was perfect from that moment I knew I had to get this car. John made sure that happened even when I had doubts, he made sure I was one satisfied customer. Great job John Godfrey I will make sure I recommend your service. Gotta Love Nissan and Great Salesmenship John Godfrey ⭐️⭐️⭐️⭐️⭐️
Did a beautiful job fixing light and back panel after a friend hit the back of our car.
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