Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
I purchased a used car from Grand Motorcars on 11/29/18 and I must admit it was a great experience. The entire staff was very friendly but I was to take time to single out Janice Curry. Janice was patient as she worked with me and provided answers to all of my questions/concerns. She certainly made my buying experience very pleasurable. I???m excited to drive away in my new used car. I???ll be back to purchase my next vehicle. Thank you!
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
I can't say enough about Lavar. He actually sold me my Sorrento. He was an excellent salesman, and now in Service, he continues to exceed my expectations! He brought snacks in to us in the waiting area, apprised me of how my service was going, and finished my job before the expected time. He is always upbeat and personable. Lavar is a rock star!
I love this dealership! The entire staff is very friendly and also very knowledgeable! I had the absolute pleasure of working with Jason Ford, he is a true people person, great listener, has a very strong work ethic and worked really hard to get me exactly what I wanted. I had very high expectations and he rose to the occasion and exceeded my expectations. I would definitely by another vehicle from ALM Kennesaw via Jason. The perfect match!
Rebecca Newman our sales person was great, she helped find the right car for our needs and helped tremendously in getting financing. However, when we arrived at the dealership we were hounded by TK who wouldn???t even let us get out of our car. I advised him that we were working with someone else and he still proceeded to follow us and wouldn???t leave us alone. It was extremely uncomfortable and I almost turned around and walked out.
I'm completely happy with my choice to purchase a 2018 Explorer. Four months ago I spoke with Pervis Reynolds regarding the Explorer and he provided inciteful information regarding body style, feature upgrades and finance options over current lease. I was torn between getting a new Jeep Cherokee Laredo and the Ford. He emailed me some specs and asked me to look them over. I later decided to not get a new vehicle because I didn't want to give up on my old jeep. After a few more months of check engine light issues and countless small repairs I had enough of watching the tow truck take my baby away.
I contacted Pervis and asked for his help again. I informed him of what I wanted. "I just want the heated seats and light interior. I don't care about the other technology features". That was my claim. He checked into the vehicle I wanted and set me up for an appointment that evening. After the test drive I was sold on the vehicle even though the interior is dark. "No denim jean residue on the dark leather". Pervis is right! I even love the technology.
My jeep was good to me for 18 years but I'm loving this Explorer and all the technical features Pervis sold me on. I appreciate his knowledge, kindness and professionalism. Pervis worked hard on my deal and I'm grateful. He's an awesome guy.
My options were limited and they worked with the appropriate people to get the job done. I was not satisfied with my first option and I was given another choice that was to my satisfaction. They are very patient here at this dealership.
I highly recommend buying a vehicle from Rodney Johnson at Gwinnett Motor Company. He personally inspects each vehicle he sells to make sure they are in top condition. The customer service is excellent and the overall experience is very satisfying.
Transmission slipping not able diagnose or fix issue ,also advisor did not seem to be very concerned. I have talked to other kia owner with same concern it would seem like it is time for Kia engineering to get involved
WE ARE SO SATISFIED WITH THE PURCHASE OF OUR 2014 C CLASS MB SEDAN, FROM AUTO GALLERY IN LAWRENCE GA---OUR SALESPERSON MARIBEL ACOSTA WAS JUST GREAT ,ALONG WITH SERGIO THE MGR--THE ENTIRE OPERATION IS TOP NOTCH---GO AND SEE FOR YOURSELF
I have done business with Mike a couple of times now. Yes, i have purchased two vehicles and if i need a third one i will go back again.
He makes it simple to buy a car. No pressure, just a great experience.
Am moving out west and needed an AWD car. Had a Subaru 5-Speed for a pretty good price. Mike was an amazing person to talk to and buy from. 10/10 would buy from again and recommend. Let's see if he can break 200 in the half mile.
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