This is the way car buying should be! No pressure, lots of information, no “let me talk to my manager” games. Sarah was professional and answered all our questions, even the ones we forgot to ask! The cars I looked at were terrific, and all had warranties on the engine and drive train, low mileage, and great prices. I bought a great car, and I think I’ve found my one-stop car shop!
We have been to many dealerships over the last 20 years and not all experiences have been good. John Hinderer was one of the good ones. We told them up front we would be honest and we asked the same from them. We felt like they delivered on that promise and we didn't feel pressured at all. We would definitely go back and we would definitely recommend them to everyone. Our salesman Dustin Boucher was great otherwise it wouldn't have went any farther. Thanks so much for a great experience!
Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
We took ad with us. They honored it and did not pressure us to buy other services - just explained the other services to us. In and out in less than 2 hours. They also gave us a great rate for 60 months. We would recommend.
A few days ago i had a bad experience at Lindsay. However after speaking Kevon Shannon he was able to make the bad experience a very good one. I now have my 2018 CR-V EX-L. Thanks to Jaime and loads of "thank yous" to Kevin.
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