My positive experience with Chris and Carena Motors began with my initial call! All questions were answered immediately with no negative sales tactics. Upon arrival, I was able to be back on the road for the test drive immediately. The car I bought was in great shape with all the features I wanted (which were hard to find). Every car I saw on the internet/lot seemed to be top quality, well maintained, and very fairly priced. They have all vehicles examined and if necessary serviced by an independent third party shop. Chris made my experience with Carena Motors excellent and one that I won't forget! He answered all my questions very thoroughly, honestly, and without hesitation! I would highly recommend Carena Motors and will be recommending them to anyone I come across looking for a car. To help with word of mouth marketing, I will reference and recommend them to all friends, family members, etc. who see/ask about my CR-V whether they're looking for a car or not. Thanks Chris and Carena Motors!
Frank, the salesman, was very knowledgeable friendly and helpful. Brett the finance guy was great at explaining everything and even Brian the manager was very friendly and kept checking on us. The whole experience was very easy. I would recommend the dealership to anyone seeking a good quality car from knowledgeable friendly people.
Went in to try to replace my car when mine was totaled. Was greeted at the door asked what I was looking for and any specific features. Josh was awesome. Was able to get me in a new vehicle that day. They even were able to call enterprise and have them pick up my rental from them so I did t have to make multiple trips and could leave with my new car. Great experience.
by Buyer from Broadview Heights from Broadview Heights, Ohio
October 24, 2018
When we walked into the Mazda dealership we were immediately greeted by Matthew Radeff. He was very professional and friendly. He patiently listened to our needs and showed us exactly what we wanted. We did not do a lot of research prior to coming but Matt explained all the different models to us. He stayed almost 2 hours past closing to finalize our purchase. We are beyond satisfied with the experience.
Before we walked into Mazda we initially went to Volvo next door and were not even greeted by the sellers. One walked up to us without even saying a word. We had to greet him. After the seller made it clear he had no interest in spending even a minute with us we left and went to Montrose Mazda where we met Matt.
We started the day considering purchasing a Volvo and ended it with purchasing a 2018 Mazda CX-5 Touring with package. Kindness and professionalism goes a long way.
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